Extended Stay America - Great Falls - Missouri River

Anonymous 

on Expedia

5 years ago

Don’t expect much The room had trail mix on the floor and the bed was quite uncomfortable... but that is usually expected of hotels. The room was fine but the service was terrible. I understand that during COVID they have only had two people working the entire weekend of our stay, which made things difficult. For example, the cards stopped working every night that we tried to use them. And I’m trying to replace a card for the second or third time, the staff were nowhere to be found for half an hour while there were 5 differe... read more

Jill 

on Expedia

5 years ago

It was very loud, doors slamming all night. Due to covid the “grab and go” breakfast was discontinued. That was disappointing. 

Anonymous 

on Expedia

5 years ago

Hotel is fine but room stank of animal urine. The carpeting needs either a deel steam clean or just replaced altogether. Room 102. 

Anonymous 

on Expedia

5 years ago

Covid-19 had made them change things we used to take for granted, like coffee pots in the room, etc 

Anonymous 

on Expedia

5 years ago

rude clerk at check in Well it was ok the front desk person was kind of rude I had never stayed with them and I wound stay again I went to ask the lady at the desk and there was a couple told her the room sanely like cigarette smoke and she was allergic to it and she informed that that she could only change rooms one time or she would be in trouble with her boss that should have never been said the customer always comes first 

Chad 

on Expedia

5 years ago

The hotel was clean so we had no worries there. It appears they worked hard to meet Covid guidelines. However, the kitchenette and bathroom weren’t stocked/ready on arrival. Some staff were helpful others seemed frustrated when we’d ask for needed items. 

Anonymous 

on Expedia

5 years ago

Check In was slow. Two people behind the desk but only one working, even though there were people waiting in line to check in. No dishes, utensils, pots / pans - nothing in the kitchen. A placard said to call front desk to have delivered. After calling three times I finally went to the front desk physically to puck up a “dish package”. Even then the glasses and some dishes did not appear very clean. I would not stay here again.