This profile has been claimed by the business owner or representative.
Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Hmm I booked a King room but when i got there i was told there were none available and had to take a double queen with a tiny desk in it. Hard to work from.The refrigerator did not work so i had some food spoil.
Business response:
Richard, thank you for evaluating your experience. We are sorry for being unable to provide you with the suite of your choice. We also apologize for the maintenance issue in the suite you stayed in. Your comment is shared with the team to do the necessary repairs. We hope you will consider giving us another opportunity the next time you are in our city. Sincerely, Hotel Management
Reasonable price and great location. Great choice for business travel. Very usable kitchen. Location is close to historic downtown and right on the Missouri river. There is a nice park/river trail all along the Missouri and comes right up to the hotel parking lot. Lots of picnic tables with park grills.
Business response:
Harold, it was a pleasure accommodating you at Extended Stay America. We are thrilled to know you liked the reasonable value we offer and that our location close to the Missouri rive and other attractions was perfect for your travel plans. Thank you for recommending us to others in your ten-star review, and we look forward to seeing you again. Sincerely, Hotel Management
Business response:
Paul, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Room was clean, but bathtub was not very clean and water didn't drain well during a shower.
Business response:
Thank you for your review. Although you liked your refreshing suite, we are sorry for the issues you had in your bathroom. Your feedback will be shared with the appropriate teams for review and action. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Convenient and quiet!
Business response:
Jacalyn, thank you for your kind review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
No television, blamed the customer I typically like staying here, but they had some kind of planned television maintenance and didn’t bother to inform the guests. So from a 4 night stay I was there 2 nights with no tv because I was sleeping, aka using the service I paid for, when the tv people showed up. If they'd given me a note that they needed access to the room I'd have been sure to be up. When I called the front desk about the tv being broken they were apologetic but also blamed me for not magically knowing their mainte... read more
Business response:
Thank you for your review. We are sorry for the disturbance caused by some of our staff and also apologize for the issues you encountered with the television not working. We have followed up with our team to make sure we do not disappoint you in the future. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.