Extended Stay America - Houston - Galleria - Uptown

Business response:

Dear Peter,We appreciate your feedback and understand your concerns about the room size and bed comfort. We strive to provide good value for our guests, and your input will help us assess how we can improve the overall experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Ernest, Thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to the Galleria. Thank you for choosing Extended Stay America! We hope you will make the same choice when your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear Kriztell,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Apart from this, we hope you were pleased with our location and ha... read more

Business response:

Dear Patricio, We are pleased to receive your generous rating for Extended Stay America. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hotel Management