Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Guest, Thank you for including Extended Stay America in your travel plans. We're pleased to know you found the stay to be a good value for the price. We strive to offer comfort and convenience at a budget-friendly rate, and it's great to hear that reflected in your experience. We appreciate you giving us the opportunity to host you, and we hope to welcome you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the great rating and wonderful comments about your time at Extended Stay America. We're glad you enjoyed the peaceful environment and found the location convenient for getting around. Easy access to major roads, shopping, and dining can make a stay much more enjoyable, and we're pleased that it worked well for you. We appreciate the opportunity to have you with us and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Jose,Thank you for sharing your feedback. We’re glad the location and accessibility worked well for your visit. We understand that there may have been aspects of your stay that didn’t quite meet your expectations. We’re always working to improve the overall experience, and your input helps us identify where we can do better. We look forward to the chance to not only meet your expectations but to exceed them. Your review is greatly appreciated, and we thank you again for your valuable feedback.Sincerely,Hotel Management