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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean it was not. The room was very dirty. I ended up using a washrag to clean the place. The condition of the room was poor, as well. I've stayed at dozens of different Extended Stays across the Country and this one is by far the worst. Very dusty and all the plates and silverware hadn't seen a dishwasher in a while.
Business response:
Jerry - Thank you for taking the time to write a review of your stay. I am so disappointed that your room was unclean upon arrival. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken with our staff and we are working on ways to improve our cleaning services so that your experience is not repeated. I really appreciate you bringing this to our attention. We hope we have the opportunity to see you again in the future.
Room was not the cleanest, elevator takes long time to move, cups were dirty and no disposable cups, coffee pot was dirty as was the sink. Overall I give it a 1
Business response:
Jason - Thank you for taking the time to write a review of your stay. I am sorry to hear that you room was not clean. I met with the staff, and we will be checking rooms daily to ensure that you room is according to guest satisfaction. I really appreciate you bringing this to our attention. If you have any additional feedback, we would like to hear it. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Average hotel with decent facilities I arrived after midnight, found no one at the desk (which closes at 11 PM). I called the phone outside the hotel entrance and finally was told "they had no room" - after I had a confirmed reservation from Expedia. It took a lot of protests to finally find me a room. In addition, the room was never serviced the next day.
Business response:
Michael - Thank you for taking the time to write a review of your stay. I sincerely apologize that your room was not available upon check in. As this hotel’s manager, I have spoken with the staff to ensure your experience is not repeated. I would love to give you a Be Our Guest Certificate for one free night. Once again I do apologize. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the... read more
Needs investment Staff tried best, but rooms are tired and run down.
The staff and the hotel was a mess I arrived at the hotel at 9:00 pm. There was not room available on a prepaid reservation. The person at the front desk was frazzled and had no idea what to do with me. I had to wait around for the manager to drive over the the hotel. While I was there a girl got a room that the door lock did not work. A second lady approached the desk and said her room was a mess and asked from cleaning supplies so she could clean it. Last, another person came down and said they walked into their room and a... read more
Business response:
Michael - I appreciate you bringing your experience to our attention. All the issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are increasing training for staff to improve the quality of your stay and handling situations like over bookings. We hope you give us an opportunity to provide a better stay next time you are in town.
Smelly and noisy Smelly room with a bathroom fan that was so noisy that you couldn't have the bathroom light on.
Extended Stay on Katy Freeway Service was terrible, hotel staff did not appear dedicated to truly serving their guests. I checked in very late, and the two desk clerks simply dawdled around for 10+ minutes figuring out my room number, etc. They kept bantering back and forth, as if I had all the time in the world to wait while they chatted. Also, upon exiting elevator on 2nd and 3rd floors, the hallway reeked of something very similar to rabbit urine. Disgusting. Rooms did not smell, though. Rooms clean and okay in general. G... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.