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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Arrived and lobby was closed!!!!!!!!!!!!!!!!!!!!!!! Had to stay in elsewhere!!!!!!!!!
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you experienced while here. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry for letting you down. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, General Manager
Safe? And Dirty Pulled in for a late check in to a security guard making sure I was staying at the hotel. After I got passed him and went to the doer of the hotel I had to wait for someone to come to the front desk to unlock the doors so that I may come in. Either they are overly concerned about safety or this is a bad area. The room was EXTREMELY dirty. The carpet had gum on it at one time and other stickiness that had never been cleaned. When I accidentally stepped it the first time in the room every time I walked in the k... read more
Business response:
Please accept my sincere apologies for the cleanliness issues you encountered in your room. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, General Manager
Not worth saving few bucks They oversold the number of 2-bed rooms, so they gave us tiny single bed rooms with a rolling bed. Rooms smelled awful. Concierge was unfriendly during check-in, and loud drunk people had to be removed from lobby by security while we were checking in.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We truly hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
There are better hotels in Houston The first hotel rep was extremely polite & helpful. I wish I had gotten his name because he was the highlight. The entry had broken metal mat, elevator button didn't work on 1st floor (he ran up the flight of stairs a few times to send it down to me), no dishes in the room, tv volume was low & small, mold in the corners of the shower, smokers sitting directly in front entryway, free breakfast (you get what you pay for). The bed was comfortable & had clean sheets. There are better hotels in ... read more
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Extended Stay Cut Short, Houston One issue was that it was advertised having a continental breakfast but really it was simply cereal bars, muffins and coffee (yes, I appreciated having just a muffin and some coffee with coffeemate creamer). Certainly not a "continental breakfast". The other issue was I was given a room in which the phone didn't work (as I was expected to use my cellphone if I happened to need one) and when I brought it to the attention of the night attendant I was told that their maintenance crew would be ab... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Won't go back. I will not be back to this hotel. Bed was hard,hair in bathroom,room smelled horrible, a/c didn't work good,alarm clock wasn't even set, the continental breakfast was a joke. It was granola bars on the table at the front desk. By far my worst experience even. Hotels.com needs to stop using this hotel.
Not staying again. The room had a kind of smell. The carpets need to be steam cleaned more frequently. The bathroom door opens the wrong way. The front door latch is not secure. Window latches are missing so security will be a concerns right from get go.
Do yourself a favor, find a different hotel... Stayed 3 nights, room was never cleaned once. Location is only good if you have a car. Wifi was dead slow, oh, and the shower rack was broken and barely hanging in there. Overall the hotel is in bad shape, once you got to the third floor it smelled like a wet cigar and the room felt damp. I would be fine if this was a 35-50$ a night hotel, but for 80-110USD, they have to do better then that.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.