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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Experience The bds had bugs and hair int he sheets and when we asked for fresh sheets they literally handed them to us. didn't offer to help at all, we asked about a fresh comforter and they stated that they only wash them once a week and that all are the same currently. I don't think Hotels.com should affiliate with this hotel anymore.
Overpriced and under performing hotel. We checked in and were given a room that had not been cleaned yet and smelled of cigarette smoke. The girl at the front desk was very responsive and got us into another room that was okay. The next morning when we got up we discovered that there was no coffee maker in the room and that the only coffee available was in the lobby. The continental breakfast was mediocre. When we went to take a shower, my son took a cold shower saying that the hot water did not work. When I looked at it the... read more
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the maintenance and service issues is truly regrettable. We are very sorry for your experience. To prevent this from happening again, we are making sure we are implementing preventative maintenance procedures once a week to the property as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. Additionally, I will use your comments as a training tool to coach our front desk staff. I really appreciate y... read more
very dirty and stinky I do not recommend this hotel for stay to anyone. homeless shelter is better than this hotel. -dirty hotel ,they said clean once a week not daily but I don't believe it. -cold shower all times even at mid night ,may be light warm with low pressure. -microwave was not working.bugs every where.we couldn't slip from smoke. -they said continental breakfast but just grab and go ,no eggs no cheese no butter no bread only unwashed apples and oranges with coffee and yellow color hot water with cheap serial bars... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chanc... read more
Ok stay Old and musty but pretty quiet and the room was clean
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the hotel appearance is truly regrettable. We are very sorry for your experience. To prevent this from happening again, we are making sure we are regularly implementing preventative maintenance procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The bed was awful. Very hard. No room service for 2 days.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that you did not have a comfortable stay. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I discussed your comments with the team, and we are making sure we are clearly communicating our amenities during guest arrivals as well as reviewing our mattresses. I really appreciate you bringing this to our attention. We do hope you will choose to ... read more
The cabinet doors were falling off in the room; the towels had holes; the bathroom sink was dirty; the lobby was dirty.
Business response:
I appreciate you taking the time to write a review of your experience with us. The issues you described in the room and hotel condition are unacceptable, and I sincerely apologize for your experience. I am checking every room, and making sure we inspect our terry more closely to ensure this does not happen again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with... read more
Fair Fair.
NOT WORTH THE HEADACHE I actually did not stay here. I was visiting Houston for business and traveling with a colleague. He had made a reservation directly with the hotel and received a confirmation email the day before we arrived. When we arrived to check in he was informed that his reservation had been cancelled. When asked when it had be cancelled the desk clerk said "they don't tell us that". Since we were riding together staying at two different hotels was not possible, so we had to find another hotel. She tried to get ... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.