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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing. There was a distinct odor, and the bed was uncomfortable.
BED BUGS Room appears clean with chemicals but bed bugs galore!!!
Business response:
The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that you had issues in the room. To prevent this from happening again, my team is inspecting every room and have contacted our contractor to treat the area. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. We would love to have another chance to provide you with a better experience the next time you're in town.
Smelly room and very basic breakfast. Room smelled. Breakfast was very basic. No tissue in room. Bed very hard.
My Most Disappointing Hotel Stay Ever My worst hotel experience started only one hour after check in. I wanted to freshen up but, there was no water in the hotel for over 3 hours. The bathroom was not clean, hair in the sink on the towels and the tub faucet leaked continuously. The bedding cover was thin and the pillows did not have pillow cases. I requested extra blanket and pillows with cases. According to the hotel representative there were no additional pillows, cases or blankets available, this is total unacceptable. Th... read more
Cheap rate but so is the Hotel I was to have a non-smoking room but it reeked of smoke. No coffee pot or dishes (glasses) in an efficiency room. Had to request remote for the TV. Room was low priced but there was not a single extra amenity. Not worth the savings. The staff was very courteous.
Good for the price. short and okay for the price, but would not stay there for an extended period of time. It is a good value compared to anything in the area.
Supposed to be smoke free, smelled weed everywhere Staff seemed to not want to be working. They did not have my reservation, if I did not insist then I would have to have to look for another hotel that night. The bathrooms pipes made noise the whole night. The whole third floor smelled like weed and I even found a lighter on one of the crevases when I sat on the room chair.
Business response:
Your review recently caught my attention. Please accept our most sincere apologies for not having your reservation ready upon check in and the smoke odors you endured. To ensure that a situation like yours doesn't happen again, our team are verifying all reservations with the night attendant before they leave. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.