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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what i booked Nice staff, room was booked wrong by Expedia. Seeing size bed. Bed was also very uncomfortable so were the pillows.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the bedding issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
The front desk attendant by the name of Lakiesha has terrible guest service skills.
Business response:
Kimberly, we are sorry for not living up to our typical standards. To be exceptional in customer service comes first on our priority list, but we sincerely apologize one of our associates were not accommodating. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. Please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Centrally located, but you get what you pay for... The hotel was ok and the staff was nice and pleasant. I picked this hotel due to location and proximity for my meetings for the week. The hotel's wifi went down for hours each day forcing me to leave each morning for a local coffee shop to do work when I had planned to work from my hotel. When asked they said they would look into it. One employee told me I'd have to call their tech support. What!? Iron was broken and leaked water all over my clothes and the shower would go f... read more
Business response:
David, thank you for your review. Although you were pleased with our location, we are sorry we missed meeting some of your expectations and regret the inconvenience this caused you. Appropriate teams have been informed about your concerns so that corrective measures can be taken in an effort to improve our performance. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Hookers I stayed at a number of Extended Stay America, they always been a great place to stay. This you have to request the dishes for the room. No maid service unless you stay 7 days, I only do Mon thru Fri. They have hookers and transvestites coming in and out. Plus they had a security guy sitting in his car. Nice guy, didn't speak English well.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
No room at the inn...despite having a reservation. I am unable to give a complete review. I reserved this room for a family member with 3 children so she could attend my daughter's wedding. She came into town and went to the hotel with the reservation and was told that they didn't have any rooms available. We were not given any notice of unavailability and are very disappointed in the lack of communication. My cousin had to find someplace to get ready for the service and ended up being late. It was very inconvenient. Not goo... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you and your family will offer us another opportunity to serve you. Sincerely, Hotel Management
Smelly Feet Rooms we first were given a room on the first floor, it was hot, smelled like FEET! The floor was full of trash, the bed was a mess, it was downright disgusting!!! When i tried to show the gentleman Sal the video and pictures he showed little interest to it. we just got another room and sent on our way. He did check on us to make sure it was "better". There was nothing exceptional about the room, nothing like the Stafford location. the whole night you could hear loud patrons right outside our window. Very disrupt... read more
Business response:
Jessica, we are disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and fine-tune procedures to ensure we do not repeat these mistakes. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Terreible room, shwer wasnt working, elevetor was not working. carpets needs to be chaged.
Business response:
Laura, we sincerely apologize for the issues and difficulties you had while being here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Heather is not working in the room. I complain to front desk but never come fix it.
Business response:
Please accept our sincere apologies for the issue you had with the HVAC unit of your room and the lack of attention from our staff with regards to your complaint. Your feedback is shared with the respective teams in an effort to improve the level of our service going ahead. Please give us another chance to redeem ourselves on a future date. Sincerely, Hotel Management
Find another hotel, this place is horrible! I showed up to the hotel at 10:30pm from a long day on the road and had already paid for my room many days in advance and they "didn't have any rooms". Seriously! They sold my room to someone else and I had already paid for it. This place has no integrity.
Business response:
Thank you for providing feedback about your experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.