Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management 

Business response:

Charles, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more

Business response:

Thank you for your comments regarding your stay at our hotel. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your concern regarding the smell will be shared with our housekeeping team so that corrective measures can be taken. We hope you will stay with us again so we can ensure you have a bette... read more

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are planning another trip our way. Sincerely, Hotel Management 

Business response:

Alonso, thank you for your excellent rating. We are thrilled you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Jorge, thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the time of check-in. Your feedback has been discussed with the front office team to ensure we deliver top-notch services going forward. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your 5-star review online. It is such a delight to know you were awed by our spectacular hospitality and that you enjoyed every moment of your stay at our well-maintained property. Thank you once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management