Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Oliver, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Michelle, thank you so much for sharing your recent review. We would like to apologize for the issue you encountered with the air conditioning in your room. We will address this with our property engineer so we can have it taken care of right away. On a positive note, we are glad to read you liked our service and the cleanliness of your room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We apologize for the odor you experienced in your room. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We also regret the disappointment you had with our front desk service. Your comments will be shared with our team to prevent such incidents going forward. We hope that you will come back and stay with us again. Sincerely, Hotel... read more