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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarm went off twice in the middle of the night :(
Business response:
Thank you for being our guest and for your feedback. We are sorry your sleep was disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We are thankful the alarm during your visit was a false alarm. Once again, we offer our sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with us again when your travels bring you back ... read more
Well, as I was checking out, the Fire Department arrived, I believe in response to a false alarm from the hotel’s fire alarm system. I love Fire Dept. people because they once kept my house from burning down. They certainly don’t need to be making runs d/t false alarms. ESA needs to repair their fire alarm system, like, yesterday.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We apologize that you had to experience the fire alarms sound that disturbed your rest. Your feedback has been shared with our maintenance team to prevent it from happening in the future. However, we are glad to see that in spite of this, your stay was mostly positive. Thank you again for choosing our hotel. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Allgemein sauber, etwas spezieller Geruch im ganzen Hotel. Personal ist freundlich, Ausstattung und Gebäude etwas veraltet.
Business response:
Thank you for choosing to stay with us. We are glad you liked our friendly service. However, we apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We value your comments and will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Very difficult to get a hold of front desk and or staff
Business response:
Thank you for taking time to review our hotel. Please accept our apologies for the service issues you experienced. We are committed to providing exceptional service to our guests, and we hope you will give us another chance to prove that to you. However, we hope you had a good stay overall. We appreciate your business and hope you will be back to see us on your next visit to the city. Sincerely, Hotel Management
NO RESPETARON MI RESERVACIÓN Reserve para 3 adultos y un niño y al llegar, solamente me ofrecian una habitación de una cama, argumentando que estaba el hotel lleno y que no había más opcion mas que dormir en el suelo, no ofrecian camas extra ni sillones cama, absolutamente nada, tuve que hablar a la gerencia de la cadena de hoteles ya que la persona del mostrador no podia resolver nada, les exigi me respetaran mi habitación si no se podia en ese hotel, pues en otro de su misma cadena y despues de una hora y media en el mostr... read more
Business response:
Hector, thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to improve our service going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The room smelled like smoke, the comforter and sheets had stains as well as blood stains that werent mine. There was no kitchen items(coffee maker, etc) in the room. But the staff was extremely friendly and helpful. If it weren't for my desperation and need of the cheaper price for the stay i would have went somewhere else.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the cleanliness issues you encountered in your room. We have asked our housekeeping team to deep clean the suite. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Its very clean , nice a quiet and location to me was the best
Business response:
Thank you for your delightful review of our hotel. Your positive comments about our well-kept property and ideal location are greatly appreciated. Thank you for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management
Will not stay again Upon arrival, we were told that they "over booked". Another member of our party was asked to find another hotel. The room we were given was not the room we booked. We booked two queens and a pull out sofa, but were given one king. When I asked about extra sheets and a blanket for the sofa, I was told there were none due to the booking issue and a broken washer. The "breakfast" the man at the desk spoke of was nothing but coffee and a packaged muffin. The night person was polite and tried to help; however,... read more
Business response:
Heather, thank you for your review. We apologize for not being able to accommodate you in the room of your choice and for not providing the extra sheets you requested. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.