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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Many cockroaches apeared on tables and kitchenette. Bath drain was not flushing good since the bath cumulated water that drained so slowly. Room smelled no good. Front desk employees were nice. The girl promised to have the housekeeper clean deeply and apply kind of roaches spraying, it did not improve the situation.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Management
Cheap rooms and convenient location. Poor service. “Continental breakfast” was Costco muffins and granola bars. No turn over service while we were there.
Business response:
Thank you for being our guest. We are pleased to know that you had a pleasant visit and that you liked our ideal location as well as our well-appointed rooms. However, we are sorry you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your comments about the breakfast offerings will be shared with our Brand Le... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.