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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was top notch. Will stay here again in the future.
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Oliver, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great price. Average or less hotel If the price had not been so good, I would be more unhappy. As long as it’s a bargain, I will return, but there are improvements needed.
Business response:
Kelly, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Hotel was conveniently located. We had alerted them we'd be arriving after midnight and check-in was smooth. This was the night we sprang forward to Daylight Savings Time so we didn't get up in time for breakfast which concludes at 9:30. Check out is 11am, so we were really bummed when housekeeping woke us up knocking on our door at 10am. The room was clean but the outside of the hotel was littered with trash.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked our location, but we are sorry for the housekeeping service issue you encountered. Your feedback will be used as a training tool to improve our service moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nothing was interesting about this site.. I went to take a shower hair was on side of tube.. Hair was o the bath mat that you stand on and on shower curtain... this was a horrible experience st this Extended stay.. The elevator smelled like soar mop water had been used to clean it and hallway heading to room on second floor had a smell to it
Business response:
Austin, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
It was in a area that is quite. Not a lot of traffic getting in or out. You are able to rest well.
Business response:
We appreciate you taking the time to post your review of Extended Stay America. It is a delight to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
alright the guy at the front desk was rude & slow. the hotel overall was comfortable except for the fact that it was 30 degrees out & our heater didn’t work . other than that the area was mice & the room was clean
Business response:
We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.