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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the price, the room had a stinch to it and the bedding was horrible
Business response:
Thank you for being our guest. We are sorry you felt we did not merit the rate you paid and apologize for the cleanliness issue you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, H... read more
Waited at the counter for over 5 minutes until someone even showed up. Everything was just ok. Nothing special. Smelled a little funny.
Business response:
Thank you for your review. We are sorry for the time taken at check-in and the odor you experienced during your stay. We are working with our front desk and housekeeping teams so that they are more diligent going forward. However, we are glad your stay with us was satisfactory. We hope to see you again soon on your next trip this way. Sincerely, Hotel Management
The breakfast is too short, ( only coffee and bread
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Good location, but somewhat hidden from view from I-10. I was surprised by the $25 deposit for "incidentals". The vent fan motor in the bath was very noisy.
Business response:
Thank you for your review of your recent stay. Although you liked our convenient location, we regret your disappointment with the view. We are sorry you were not aware about the incidental charges and also apologize for the issues you encountered with the fan. Your feedback will be shared with our maintenance team for review and action. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The security deposit was a surprise. Advised it could take 3 to 4 days for refund after rm inspection. Got it at ck out so drama was avoidable. Changd rms @ ck in due to mold in shower.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.