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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay again Upon arrival, we were told that they "over booked". Another member of our party was asked to find another hotel. The room we were given was not the room we booked. We booked two queens and a pull out sofa, but were given one king. When I asked about extra sheets and a blanket for the sofa, I was told there were none due to the booking issue and a broken washer. The "breakfast" the man at the desk spoke of was nothing but coffee and a packaged muffin. The night person was polite and tried to help; however,... read more
Business response:
Heather, thank you for your review. We apologize for not being able to accommodate you in the room of your choice and for not providing the extra sheets you requested. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Extend Stay Nice stay
Business response:
Reginald, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
The location made this an ok stay. Not too far from museum campus and zoo, city center around the corner, and right off of major highways. I did not like the condition of this building or that it smelled of cigarette smoke.
Business response:
Thank you for your review. We are glad you had a pleasant time here and that you liked our convenient location. That being said, we are sorry for the smoke odor you experienced during your stay. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. we hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Kiyondre, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Very nice stay for price! Good experience, area was great and property was quiet.
Business response:
Mary, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you liked our location and affordable rates. We value your business and hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.