Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Austin, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more

Business response:

We appreciate you taking the time to post your review of Extended Stay America. It is a delight to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Oliver, we thank you for choosing Extended Stay America. We are glad to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Keitha, thank you for writing such a wonderful review of our hotel. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciates your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management