Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Thank you for your comments regarding your stay at our hotel. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your concern regarding the smell will be shared with our housekeeping team so that corrective measures can be taken. We hope you will stay with us again so we can ensure you have a bette... read more

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are planning another trip our way. Sincerely, Hotel Management 

Business response:

Alonso, thank you for your excellent rating. We are thrilled you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Jorge, thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the time of check-in. Your feedback has been discussed with the front office team to ensure we deliver top-notch services going forward. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your 5-star review online. It is such a delight to know you were awed by our spectacular hospitality and that you enjoyed every moment of your stay at our well-maintained property. Thank you once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Oliver, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Kelly, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management