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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
It was cheap with kitchen amentities and very clean and friendly
The a/c didn’t work. The fridge was dirty. There was food left in the microwave. It took 40+ minutes to check in.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was really nice and clean for the price. I would definitely recommend this property
Business response:
Jamall, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you enjoyed your stay with us and were happy with our affordable rates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I-10 and beltway west Good overall stay. The costumer service was terrible. Are always late cleaning room. They were supposed to come by every week but only came once during my stay. But everything else was great. No complaints anywhere else.
Business response:
Matthew, thank you for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Donavaun, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Clean professional staff great location morning coffee grab and go breakfast
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Great hotel to stay for the weekend. Bed was clean. Bathroom was clean. Kitchen was clean. The stay was great. But there were two problems that need to point out. First one is there is no staff or someone at the front desk anytime I pass by. I believe there should be someone at the front desk all the time. Second is the door to our room was really frustrating to get in at times because the door doesn't open when swiping the key card to go inside. I believe the hotel just needs a mechanical and technology fixed. Overall, a gr... read more
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked our well-kept property. However, we are sorry for the issue you experienced and regret the inconvenience it caused. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.