Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Thank you for your review. We are glad you had a pleasant time here and that you liked our convenient location. That being said, we are sorry for the smoke odor you experienced during your stay. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. we hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Kiyondre, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you liked our location and affordable rates. We value your business and hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Brittany, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice every time you visit Houston. Sincerely, Hotel Management 

Business response:

Frank, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know our location was perfect for your needs and that you had an excellent stay with us. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management