Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Vince, thank you for evaluating your stay at Extended Stay America. We are pleased to know you had a nice time with us. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Azzi, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and that your room wasn't to your expectations. Your feedback has been discussed with appropriate individuals in an effort to enhance our future guest experience. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Rebecca, it was a pleasure accommodating you at the Extended Stay America and are glad to know you were impressed with our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Anderson, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. We are delighted to know you had a great stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

David,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Qin, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you found us to be at a fair price.We appreciateyou recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our associates, we are sorry for the issues you experienced and regret the inconvenience it caused. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be shared with the appropriate team so that we can improve our future guest's experience. We value your business and truly hope you will give us another chance to pr... read more