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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk lady is very rude. The place is dirty and stinky.
Business response:
Dear Humam, Thank you for your recent review of your stay at our hotel. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we apologize for not meeting these expectations. We are committed to improving and ensuring this experience does not happen again and hope to have the opportunity to welcome you back for a flawless visit in the future.Sincerely,Hotel Management
Tv isn’t working, trying to call the front desk and no answer. Very old hotel and not very cozy
Business response:
Dear Kayla, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered in your suite with the television. Our maintenance team will be notified; thank you for bringing this to our attention. Your feedback is important to us, and we will use it to improve our services as we advance. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Not impressed. First room assigned (313) had a terrible bed and smelled like pee. The next room (326) had a better bed but the kitchen floor was sticky and the bathroom smelled like cigarette smoke. Hotel is extremely outdated.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will certainly address this with our team. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Sincerely,Hotel M... read more
I didn't like the fact towels and soap are not in the bathroom. To my understanding, those are basics and should be ready in every room. While checking in, I do not remember the lady using the word PLEASE at any moment. That should be the base of any request when you asking a guest to check this, do that or give me that. The room smells funny, like sour mold. Not totally sold over here.
Business response:
Dear Idriss, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Customer service was HORRIBLE
Business response:
Dear CAPRI, we are sorry for your experience and for not meeting your expectations. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
They didn't reserve a room for me. I wouldn't know. When I got there the girl behind the counter said that they were all booked up and that my reservation didn't matter. I then asked if she could help me find a different hotel and she said no since it wasn't her fault.
Business response:
Dear Lukas, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being welcoming. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.