Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your recent review online. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some service and cleanliness issues with your room. We have shared your feedback with our Housekeeping team, and we have taken action to ensure we do not repeat these issues in the future. We hope you will give us another opportunity to provide you with better service and consider staying with us again when you return to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest’s to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not experience the best from our associates and for the unpleasant stay you had with us. Please know we provide thorough training for all staff, and we will redouble our efforts. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel ... read more

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management