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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Trying real hard to hide odors. Bugs in the bed UGH!
Business response:
Michael, thank you for being our guest. We apologize for the odor you experienced in your room and for the inconvenience you had due to the bugs. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also contacted our pest control provider to address the issue as quickly as possible. We hope you will consider giving us a second chance the next time you are in Houston. Sincerely, Hotel Management
Lazy front desk The third floor fire alarm had been set off by a smoker. They had 3 noisey machines in the hallway dehumidifiers going full blast I went down stairs the girl said I had to stay in that room. They had no other rooms. I said I want a full refund Then she found me a room on the first floor
Business response:
Paul, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The man at the front desk was rude and told us very abruptly that there were no rooms even though we had booked the room about a week prior. After approximately 20 minutes he found our reservation. There wasn't even a coffeemaker in our room. There were signs in the room informing us that the room had been completely equipped with eating and cooking utensils. There was only one filthy teapot which I would definitely not use! Prior to our check-in there was a guest asking for eating and cooking utensils at the front desk. The... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The man at the front desk was rude and told us very abruptly that there were no rooms even though we had booked a room about a week prior. After approximately 20 minutes he found a reservation. There wasn't even a coffeemaker in our room. There were signs in Our room informing us that the room had been completely equipped with eating and cooking utensils. There was only one filthy teapot which I would definitely not use! Prior to our check-in there was a guest asking for eating and cooking utensils at the front desk. The man... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a redouble effect to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
I had to stay at another hotel bc when i arrived at 4:45 the doors were locked and no one would answer phone or knocking on door!!!! I would like a refund!! There were cameras that can confirm my arrival.
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
The guy behind the counter made me feel very uncomfortable . I honestly felt discriminated against. I’m never going to use this brand
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Do not stay at this hotel Staff here wad so unprofessional. Had a funeral to go to and they laughed that my friend had past away. Theb proceeded to make fun in front of me
Business response:
Nicholas, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Good That was very good nice place good price But the customer service wasn’t good the guy that time ask too much questions about myself and my girlfriend I don’t like it
Business response:
Mohammad, thank you for your recent stay with us. te are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our staff, so this issue does not occur again. We hope this does not prevent you from coming back another time for an outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.