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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would atleast like half of my refund back because I waited literally for hours just to get checked in the credit card machine was down and i never received my utensils to cook like pots and pans no nothing before the staff member had left before the night ended! Very unsatisfied
Business response:
Kay, we are sorry for your disappointing front desk experience and that the basic supplied were not provided during your stay. We will review these concerns with the departments involved to see where we fell short. Be assured corrective measures will be taken. Please consider a revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Horrible I made a reservation and when I got there to check in they said they couldn’t take me until the next business day
Business response:
Edith, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Liked: the space in the room. Disliked: no hot water
Business response:
Thank you for the feedback. We are sorry for the maintenance issue you encountered and regret the inconvenience it caused. We have alerted the appropriate team about the hot water, and they will check the water temperature and resolve any existing problems. On a positive note, we are happy you liked our spacious suite. Thank you again, and we hope to have the chance to accommodate you better in the future. Sincerely, Hotel Management
There is a $25 feel that has to be paid on top of the selected rate, This needs to be included in the pricing, people need to know that it has to be paid as well. If they want to stay.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.