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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff unfriendly they gave me a wrong room no the one i ordered. On Front desk no one there . always have to wait to get service I ask for dishes and they said dont have any . we need to buy my own dishes. they dont give a diference for that room . it was a cheap room Sofa bed very imcomfortable no sheets for the sofa bed . im very opset for my stay on the Hotel. i be happy gave me a refund.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We hope you will consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Ma... read more
Rude at check in. I had prepaid but was charged 40$ Instead of a hold on my CC It’s cheap but would really avoid and choose the Marriott down the road for similar price
Business response:
Thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Also, any incidental hold remaining will be refunded back to your account, ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There were problems with this hotel from the minute that we checked in. The person working the counter took forever to check us all in. I believe I waited over an hour while three other people were in front of me. Be evacuated for a hurricane so I thought they would show a little compassion but that was not the case whenever we asked if we could get a late check-out by 2 hours or so and they said that their system would not allow it. They wouldn't do anything to assist and told me that I'd have to wait for the manager to ret... read more
Business response:
Thank you for your review. We apologize for the wait time you experienced upon check-in. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We also regret your disappointment with our hotel policies and that we were unable to accommodate your request for a late check-out. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management
Business response:
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
dont stay at this hotel go down the street rude night desk clerk, just plan rude and would not listen when guest services called about my compliant
Business response:
Cynthia, thank you for being our guest. We apologize for the inconvenience you had due to one of our front office associates. Please be assured that your comments are shared with this associate and been reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Donna, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.