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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.V Sincerely, Hotel Management
Not a pleasant stay The recpionst helped me with a mouthful of food... then the tv wasnt working..I asked to switch to a room with a working tv but apparently they were fully booked and someone kept setting the fire alarm off duri g the night not a pleasant stay
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
This exact location doesn’t accept cash. Which is the first stay America I’ve ever experienced this with. The manager said it was because their a corporate location. Ok well why does every other location accept cash but corporate won’t? This made it extremely aggravating having to load a prepaid debit card daily to pay for the motel.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.... read more
The facility was unkept and dirty. The towels were dirty and the bathroom was not cleaned.
Business response:
Cory, thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Charged $25 extra for early check in
Business response:
Thank you for sharing your experience. We are sorry you were unhappy with our hotel policy and regret the inconvenience it caused. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
❌ After doing the check in at the front desk my debit card was Compromised.
Business response:
Thank you for bringing this to our attention. We take the security of our guests very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
A little difficult to find. Appeared to be rundown in general with 2nd rate staff.
Business response:
Thank you for being our guest. We apologize our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dirty, bed was uncomfortable, people were going in and out the back door smoking pot
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Found roach on pillow . hairs on sheets and shower curtains. Security entrance doors propped openby others from outside
Business response:
Jack, thanks for being our guest. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.