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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t clean. I requested it to be cleaned and they refused. I requested towels they said none until the next day. I was checking out the next morning. No dishes. Cars were broken into over night. Never will I stay there again. Front desk was never at front desk. You had to track them down outside talking to their friends instead of being at the front desk.
Business response:
Dear Michelle, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
All I can say about this location is turned around and run ! Only choose if it’s your last resort
The front desk staff was a jerk and super rude . And our room had roaches and they didn’t even do anything about it . Plus still have not even received my deposit back back
Don’t stay here unless you’re desperate Front desk was highly unfriendly, check in took a solid 15 minutes, was charged twice even when I pointed out that the payment had already gone through, (they fixed that the next day). The halls and room smelled bad, the bed and bedding were highly uncomfortable, but it was clean luckily. Thankfully we only needed to sleep there about 6 hours.
Business response:
Thank you for the review of your stay. We are sorry for the wait time issue you experienced and regret the inconvenience caused due to the discomfort of the bed. We also apologize for the odor and service issue you encountered during your stay. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Toilet didn't work when we came into the room. A piece of carpet probably 2' x 2' was cut out and placed back into the hole. as soon as it was stepped on it came out. we were there 3 days and the room was never cleaned; nothing was in any of the kitchen drawers, no utensils whatsoever. Called downstairs for a couple of things and was told to come down to get it. They have signs everywhere saying if you need anything just ask...What a joke that is.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The overall experience was ok, but the major downs
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
dirty. cockroaches. not clean. carpet not clean. condom found on the floor. old appliances with rust
Business response:
Thank you for choosing us. We apologize for the issues in your suite. Your feedback will be shared with the housekeeping team to ensure we are more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We apologize for your disappointment and hope to see you again the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.