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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, dirty..rude staff..nice area but cust svc is horrible
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. Also, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Had to ask for kitchenware and they don’t bring it to you. They say they don’t deliver to rooms for their safety but paper clearly says they do. Had to ask for chairs they were missing. Room smelled like wet dog and ass. I sprayed perfume and opened the window the entire time. Tried to cook but was hard as roaches came out from sink and in middle of night went to bathroom and were scurrying across the bathroom floor.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced during your stay. We will share your concerns with the housekeeping team to ensure a better experience going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. Moreover, we apologize you did not experience our associates at their best. We have shared your feedback with the appropriate individuals, so this does not repeat going forward. We hope you will reconsider a future stay as we would welcome the... read more
Low price for low quality/service Location is good and price lower than other places nearby but you get (or don’t get) what you pay for- very slow checkin and poor service with no manners. Breakfast is advertised but almost nothing provided. Water pressure low. No other amenities to purchase at front desk either.
Business response:
Thank you for being our guest. We apologize for the service issues you faced while you were here. We have relayed your feedback with the team so that we can provide a much better experience for our guests going forward. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your comments with the appropriate team regarding food and beverage selections at our hotel. We have also shared your concern with regard to the water pressure with our maintenance te... read more
The pictures does not looks like the hotel. The elevator was out of order. The front desk attendant stated to another worker that she waived all the guest deposit but still asked me for one. I had an ironing board but no iron. For 70 plus 25 dollars. That hotel is not worth it and i will not be booking there anymore
Business response:
Thank you for choosing to stay with us recently and for taking the time to give us your feedback. We apologize that the elevator was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues so we regret that this occurred during your stay. We have corrected the problem so that none of our guests are inconvenienced going forward. Thank you again for your valuable feedback. We hope to see you again soon. Sincerely, Hotel Management
Front desk old man is absolutely worst with no respect to guests
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with him so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.