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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches and mildew smell Had roaches(counted 6 of them)! Had a bad odor when i first opened the door(like a mildew smell). Probably wont EVER stay at any extended stay due to this experience.
Business response:
Kenneth, we sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider giving us another chance to prove we are up to the task of delivering ... read more
Bad experience The stay here was bad overall. When we went into the hotel the guy in the front didn’t even help us for about 30 min he was just sitting there on his phone and me and my partner were ready to check in so we could sleep. When he finally got to us we got our room cards and then we went up stairs and the temperature instantly went up to the point to where we were sweating. It was so hot in the upstairs area. And when we got in the room it smelled like mildew everywhere. I’m allergic to mildew and I’ve been coming... read more
Business response:
Evelyn, we are sorry for the service delivered by our front desk associate upon your arrival and regret the disappointing stay you had. We have shared your feedback with them to improve our service going forward. We also apologize for the odor you encountered in your room. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matte... read more
Customers serice was bad. Especially from the gentleman that worked the front desk the evening. Pla e was decent for the price. Just bad customer service.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Lack of clean toilets.
Business response:
Brent, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your bathroom during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Front desk man was grumpy and rude. Elevator did not work. We were on 3rd floor. Bathroom had caulk all around floor by toilet. No overhead vent in bathroom, just a big hole. A/C made this crazy rumbling sound, like a generator. At least we had ear plugs. Ran out of coffee in the am, no one around to refill. They don't have ice machines as they are set up for more long term stay guests. But, should have complimentary bags of ice for guests who aren't. Only had 1 dinky little ice tray in fridge/freezer. Will never go there ag... read more
Business response:
Thank you for your review. We are sorry you did not find one of our staff at his best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We apologize that this stay was anything other than perfect, and we ho... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.