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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell is awlful , never stay there again
Business response:
Please accept our sincerest apologies for the odor issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We're disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not your average extended stay. When i pulled back the covers to go to sleep,there were big stains in the bed as well as somebodys hairs.When i called the front desk they just said,you can come and get some sheets,so i did reluctantly because they said the maid was gone.There was no tissue paper,only 1 wash rag.
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I won’t be back to any Extended Stays. A bad apple spoils the whole batch!
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The place was dirty, there was a bag full of garbage left in the hallway by staff the whole 4 days we were there. The bath tub was filthy, there are no towels to replace your dirty towels, and the room was very dated. The staff was snotty, and I will not be staying at another extended stay hotel.
Business response:
Derek, we sincerely apologize for falling short of your expectations and for not providing you with a clean stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Room with old furniture, carpet and cabinets. Bathroom with a strange smell, the same the corridor. They said there was breakfast, but there were only coffee and hot water for tea, cereal bars and an envelope of oatmeal to eat standing in front of the hotel entrance.
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. We always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on y... read more
Property was hidden and not in a area easy to find... the room was substandard to a fairly 3 star hotel, staff wasn’t informative nor helpful... security gaurd on the property did not show any signs of professionalism (6 September 18)... I was not impressed with the overall image & conviences of this hotel.
Business response:
We are sorry for the difficulty you experienced during your visit and that our staff was not as responsive as they should be. Although we provide thorough training for all associates, we will redouble our efforts. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Dirty cups and dishes. Toilet paper rolls are not new and not enough. Rom was supposed to be non- smoking but it was smoking..
Business response:
Tom, we are sorry for the cleanliness issues you had. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, on your next visit, we will try our best to accommodate you a room which best meets your need. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Never no towels no breakfast r cream n sugar for the coffee elevator always broke
Business response:
We are sorry for the difficulties you faced during your stay and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.