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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked this hotel 3 weeks in advance for my parents coming to town from Alaska. After flying all day I get them there at 9:30 PM only for them to be told that they have "given their room away to someone else". We had already called the day before to confirm because my dad is in a wheelchair and needed a handicapped room. The front desk was really rude and could only say "sorry we got overbooked and you can cancel your reservation if you want and find another hotel". At 930 at night she wanted me get my father back in the car... read more
Business response:
Thank you for your detailed review. We apologize for not accommodating in the room of your choice and for the behavior of our staff. We assure you that we’re personally following up on your feedback regarding the mix-up of your reservation so we are more consistent in our service delivery. We have also discussed your concerns with our team and are taking appropriate action to ensure this is not repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always exp... read more
Horrible complete dump!
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Ehh, yeah. You’ll get what you pay for here. It’s ran down and cheap. Had bugs in the room, smelly hallways, staff don’t care to work. However, again.. you get what you pay for. Only positive is the area around the hotel.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had while you were here and regret the inconvenience it caused. Your comments will be shared with our Housekeeping team to ensure we are consistent with our service delivery. Also, we have contacted our pest control provider, and they are treating the room immediately. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Overbooked their capacity and left me without a room.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Average Refrigerator’s door was bolted for unknown reasons. Since I just had to stay overnight I didn’t asked for service, but it was unusable. One of the burner didn’t had coil. Website says they provide continental breakfast but all I saw was coffee and snack bars.
Business response:
Thank you for choosing us for your stay. We are truly sorry for the issues you experienced in your room and that you were unhappy with our grab-and-go breakfast. We have shared your feedback with our brand leaders to determine new breakfast choices. Also, your feedback will be used as a training tool to improve our future guests' experience. Thanks again, and we look forward to seeing you back soon so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management
never come back thank wrong after come check in so bad services
Business response:
Thank you for sharing your comments. We are disappointed to read about the challenges you encountered during check-in. This is not typical of our service, and we'll be taking steps to improve the guest experience for everyone. We appreciate your business and hope to have the pleasure of hosting you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Ed, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
room was not ready at 7 pm when i attempted to check in. front desk said only 1 maid showed up for work and rooms were not available unless i waited for one to be cleaned. i checked in at 8 pm.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. Your feedback has been shared with the housekeeping team to be more diligent with their efforts so that our future guests never experience a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
After receiving the confirmation from Expedia, the hotel was overbooked!!!!! Cancelled!!!
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.