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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My room was not cleaned prior to my arrival. Plus we had no clean towels. We called and went to the lobby twice for towels but there were no towels available and we kept getting told to come back later.
Business response:
Sam, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Water seeping through the floor boards, iron broken
Business response:
Hussan, thank you for the feedback. We are sorry for the inconvenience you had during your stay. We have shared your comments with our maintenance team to check and fix the issues you highlighted. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Busted lift. Elevator didn’t work. No creamer for coffee.
Business response:
Milan, we are sorry for the inconvenience you had during your stay. We have shared your comment about the elevator with our maintenance team to check and fix it immediately. Our staff will also be more diligent in stacking the supplies to ensure we never miss on the things like creamer. We appreciate you bringing this to our attention and hope that you will consider a return visit so we can provide you with a better experience. Sincerely, Hotel Management
Give it a Miss This was one of the cheaper hotels we saw listed. We needed a bed and a place that would accept our dog. We reserved for two nights but ended up leaving after the first night. First, I want to state I'm not blaming staff. They were polite but it's obvious they are not getting the necessary resources from management to run this hotel properly. When we reserved we knew it would be an older hotel but the pictures made it look quite good and the location was excellent for us. When we checked in it was obvious the ... read more
Business response:
Joseph, thank you for reviewing our hotel. Please accept our apologies for the service issues. We assure you that we have shared your feedback with the concerned teams, and we’re taking immediate actions in order to improve our service and facilities moving forward. We’re also sorry for the noise you experienced from the other guests of the hotel. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore your confidenc... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Made me switch to another extended stay with out warning ahead of time. Once I got to the new extended stay, it was completely dirty and was not properly cleaned. Mold was everywhere and the toilet was not functioning. I am never staying at an extended stay again.
Business response:
Thank you for your feedback. Please accept our apologies for the reservation and cleanliness issues you experienced at both our properties. We assure you that we have shared your feedback with the concerned teams, and we’re also reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Weird place I never felt safe. I saw too many weird people around inside the hotel that I did know if they were guests at the hotel.
Business response:
Jorge, thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.