Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Guest, Thank you for including Extended Stay America in your travel plans. We're pleased to know you found the stay to be a good value for the price. We strive to offer comfort and convenience at a budget-friendly rate, and it's great to hear that reflected in your experience. We appreciate you giving us the opportunity to host you, and we hope to welcome you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the great rating and wonderful comments about your time at Extended Stay America. We're glad you enjoyed the peaceful environment and found the location convenient for getting around. Easy access to major roads, shopping, and dining can make a stay much more enjoyable, and we're pleased that it worked well for you. We appreciate the opportunity to have you with us and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Randy, We’re sorry your experience did not align with what was expected. It’s completely understandable to feel disappointed when breakfast is advertised but not available as described. Your comments will be shared with our team so improvements can be made to better meet future expectations. We appreciate you taking the time to share this. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management