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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator doesn’t work. Wet carpet. Dirty bedsheets.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
SMH in short, you get what you pay for. if i got an offer for 3 free nights at this location, i would decline.
Business response:
Joe, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Hotel smelt dirty/stuffy. Kitchen items had to be requested and were not available. I spent two weeks here and still had not received what I had requested. Dog poop and rubbish is over the lawns and in the gardens. Staff are uninterested in assisting and generally seem unhappy.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
No housekeeping service hotel 😡😡😡😡 Never told have no housekeeping service for days, call front desk on second days after come back from business meeting , one pregnant black girl working at night shift there was very rude and no patient with customer, we call ask why no one clean room and ask for towel, saying won’t provide new bath towel for staying , saying hotel only clean rooms after each 7 days, and no manager on property either when ask, find out is not true, she lie to customer and can ruin your business, this ho... read more
Business response:
We apologize for not meeting your expectations with our hotel policies and for the poor service you encountered from our associates. We provide thorough training for all our associates and will redouble our efforts. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will give us another chance so we can serve you much better. Si... read more
Entire floor smelled of smoke including my room, room was filthy, staff not helpful, no working WiFi, breakfast was stale. Never staying at another one of these hotels again.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our reservation was for a Studio with 2 beds. When ww got to the hotel, a staff member told as they didnt have anything like that available. We, my wife and I and a 1 yr old grandson, have been traveling for 2 days and had no will to look for another hotel with 2 beds. We were given a small 1 bed hotelroom.
Business response:
Thank you for sharing the details surrounding your stay. Please accept our sincere apologies for the reservation issues you had and the inconvenience it caused. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Manageme... read more
Not friendly Call before check in but when came in front desk had no room We book room with full kitchen but nothing in the room we had to come down to front desk to request to have the pan, pot, dishes.... and have to wait for them to clean up and wait two hours to get it
Business response:
Thanks for the review and for choosing our hotel. We hate knowing you had difficulties during your stay with us, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are truly sorry that we failed. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.