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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its location is good, but hygiene lacks, the room wasnt clean though i housekeeping claimed that she cleaned the room, bedsheets was dirty, have lot of hairs on it. Blanket was not clean either. AC was not even turning on, so i have to request the lady at reception to change the room which she did.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room wasnt ready upon arrival had to wait an hour to get into one. Housekeeping was suppose to come in tuesday due to me staying a week but instead I had to call to ask for them to come after spending 431 dollars. The worker ask me did I really need housekeeping. I told them of course after I payed 431 dollars. They didnt come until a day before check out. They ran out of tissue and didnt have any more clean towels so I had to wait until the towels I turmed in finish washing along with the sheets. When the sheets finish I di... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
no pillow cases; saw hotel staff in hall and asked for some. she said she would get them, never heard back. toilet quit working 2nd nite. ughhh
Business response:
Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
After we paid, we were told the water would be off during the morning. The room was to be non-smoking and it smelled of stale smoke. We came down to the desk and there was no staff. We left without staying.
Business response:
Laura, thank you for the review and for sharing your experience. Please accept our apologies that your non-smoking room had a smoke odor. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention, and we’re sorry for the inconvenience this caused. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel... read more
Room was dirty. Bedspread was dirty. I had to get a clean one myself. Asked for clean towels. There were none available until later that night. They don’t clean the room or take the garbage. The elevator was broken& the washer& dryer. The phone in the room didn’t work. I stayed 3 days. The one thing I can say is the staff was friendly & the bed was super comfortable!
Business response:
Christy, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Never again Horrible ....charges our card twice and refunded us the wrong amount back. It is like the staff hates working there and walk around taking it out on the gues. Had to be the grumpesy staff I have ever witnessed. Bad neighboorhood and security is a joke. Room was in disrepair and bit well cleaned .... I would not recommend staying.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
If you are okay with the staff to sit on the counter and jumped off from it when you walk-in the hotel, then this might be the place for you. First of all, the bed is not firm. Applicances are old with stain and will need to ask for cooking tools if needed. We called and asked that we need a toothbrush and shampoo. We went downstairs and tried to pick it up, after finding out that they were looking for the toothbrush because they might be out of it. They informed if they do find it they will bring it up. We never got the too... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Upon check-in, the double room I requested was no longer available. The front desk clerk did not seem to care that it was 3 am and I had nowhere to sleep.
Business response:
Kacey, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Hotel caught fire. Woke us all at 4am very bad Hotel caught fire and they did nothing to accommodate the guest, just told us go back to our rooms and still charged for a full nights stay
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the inconvenience. You deserved a comfortable and stress-free stay, and we regret that was not your experience. We take the safety of our guests very seriously, therefore we have policies and procedures in place to make sure everyone is out of danger in the event of a fire. We apologize again for the inconvenience, and we hope you will give us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.