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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean
Business response:
Dear Dotch, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Room carpet is very dirty, old furniture, roaches in the kitchen table and restroom.
Business response:
Dear Juan, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences durin... read more
There are massive of roaches in the room that I had to live in at that time. And not being able to use the luggage carrier to roll my luggage from the room back to my car because someone decided to hold it hostage with the 1 they got. They need to at least have 3 available. That's sad. I won't go back to this 1.
Business response:
Dear Kendra, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.Sincerely,Hotel Man... read more
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The hotel is in very bad condition, it looks very careless, the room smelled bad, the curtains were broken and several cockroaches came out in the area where the fridge is
Business response:
Dear Julio, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. Your input guides us in making meaningful changes that cater to our guests' needs, allowing us to elevate our services for everyone. We are grateful for your honesty and assure you that we will address the issues you raised. We look forward to the opportunity of welcoming you back should your travels lead you here once more.Sincerely,Hotel Management
First of all the stay at the hotel was non-existent because of an expired identification where is my refund it was supposed to be put back on my card
Business response:
Dear Angie, It is disappointing to read that we did not meet your expectations during this recent visit, and we are sorry that we were unable to process your reservation due to an expired ID. Please note that for reservations made through a third-party prepaid booking site, financial inquiries must be made through them. We empathize with your situation and understand the inconvenience this has caused you. However, we suggest reaching out to the hotel if we can be of any assistance in resolving this issue. Thank you for bring... read more
My room that i stayed in had bugs, when brought up to the front desk attendant I was informed that the room I stayed in, wasn’t supposed to be available due to known issue with bugs. Could not get my room refunded either. Very unsanitary and very upset.
Business response:
Dear Brianna, Please accept our apologies for the condition of your suite and any oversight on our part. We are sure this resulted from miscommunication between our housekeeping and the front desk, as we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback; it helps us ge... read more
I got a hotel room because my apartment has water damage an mold then I come here an they put me in a water damage room with one bed I asked for 2 or a king an now it’s saying no refund
Business response:
Dear karen, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel ... read more
I did not stay. When I got there they didn’t have my room.
Business response:
Dear RUBI, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.