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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t ever stay here they have bugs and they keep your money if you don’t wanna stay there no more because of the bugs. The hallways smell like cigarettes it’s just so dirty n should be shutdown. Worst experience ever.
Business response:
Dear Naomi, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guest, you deserve a comfortable, clean, and relaxing environment, and we apologize for falling short of your expectations. We want to assure you that we have contacted our pest control service to address this promptly, and we have also shared your feedback with our housekeeping department. Thank you for bringing this to our attention. We hope you will give us another chance to p... read more
It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .
Business response:
Dear Sarah, Thank you for being our guest. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping and pest control staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct our team to recheck the rooms before allocating them to the guest in the future. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management
Reluctant staff.
Business response:
Dear Petr, Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management
Nothing
Business response:
Dear Alaric, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Never again
Business response:
Dear Martin, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Not a good experience There was confusions about which room we are in. When the we got to the room we were assigned, a staff member told us that it was not ready so we have go go downstairs to get another room assigned. When we got to the later, someone else was already in the room. So we have to get down again to get that sorted. The kitchen has a stove and oven but no cups or plate whatsoever. We had to get down to the lobby to get 2 cups to make tea . Lucky we only had to stay one night. We won’t be back to this hotel
Business response:
Dear Vu Huyen, Thank you for taking the time to share your feedback. Please accept our apologies for the inconvenience you encountered with changing your rooms multiple times. Although such incidents do not usually occur, we assure you we will look into the situation to prevent such events from happening again. Moreover, to ensure kitchenware's cleanliness, we keep them at the front desk and deliver them to your suite upon request. We regret overlooking this matter while you were with us. We hope you will return for another ... read more
Nothing unique...staff is rarely at desk. They have no toilet tissue nor towels, wifi barely works and the basic cable has been off all morning so no television but this is an extended stay!!!!
Business response:
Dear Stephanie, Thank you for connecting with us. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.