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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was roaches in the room and not enough towels to be given.
Business response:
Dear Kara, thank you for being our guest. We are sorry to read about your experience. Although we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, the room you occupied will get a deep cleaning. Also, we will instruct our front desk staff to keep the supplies of all the towels adequate for our guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on anothe... read more
Way too many little roaches everywhere on counter tops stove everywhere
Business response:
Dear Lashonda, thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Please know this is not usual for us, and we do hope you give us an... read more
Nope Check in guy was nice. When i asked what time check out was he said 11, but said if you would like to stay til 12 just tell them when they knock on your door at 11. Hm, ok. When exiting off the elevator on 2nd floor, immediately smells like old smelly carpet. When passing rooms to get to ours, the smell of Marijuana comes heavily from one door. Seen 3 brown roaches in the restroom. And toilet broke. Then, the next day we do get the knock on the door at 11. But this guy acts upset that we were not checked out yet and i t... read more
Business response:
Dear Guest, thank you for staying with us and providing your feedback. We appreciate all feedback - good and bad - and take your comments seriously. Please accept our apologies for the maintenance, cleanliness, and service issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely,Hotel Manage... read more
Dodged A Bullet! We pulled up to the hotel and regretted booking just because the place looked so run down. We got out and proceeded to the lobby where there were several people unpacking their food to eat on the chairs and talking loud and cursing. The air was musty and smelled old. We waited about 10 minutes for somebody to come to the front to check us in. He was very polite but told us they didnt have 2 rooms that we reserved, he only had one. I asked how i was allowed to book 2 if there was only 1 and he said that booki... read more
Business response:
Dear Katie, we are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We also apologize for any housekeeping issues with your room. As our hotel's cleanliness is a key priority, we regret that this was your experience. We encourage you to try us again soon. We are confident you will enjo... read more
room was booked online when arrived there was not booking reserved and the desk clerk was not helpful with offering to help find another place to to stay. No even referring to another extend stay in area or any where else for that matter
Business response:
Dear Dana, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel M... read more
They no have rooms available and canceled my reservation and i need my refound
Business response:
Gaby, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you and the inconvenience this caused. If you have any financial queries, please reach out to our front desk, as they will be more than happy to assist you. We hope you will afford an opportunity to host you in the future. Sincerely, Hotel Management
This has been a horrible experience
Business response:
Jenny, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Instructions say check in after 3pm and check out at 11am. We got there around 8-9pm first thing we saw was about 3 cops cars blocking the entrance and some lady on the floor talking crazy gibberish. We walk past them to check in, we had pre paid for a room with 2 beds but when we got to the front the receptionist looked confused and after 15 minutes came back to tell us that our room was not available. It is not her fault we tried not to get upset but where confused because the room had already been paid for so why did they... read more
Business response:
Blanca, thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding your booked room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.... read more
Joseph was nice friendly and helpful upon checkin
Business response:
Eurmilla, thank you for taking the time to review your stay. We are happy to know your overall stay was enjoyable that you were impressed with the service provided by Joseph. We will be sure to share your comments with him. please visit us again and let us earn your highest rating. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.