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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were dead bugs stuck to ceiling Microwave didn’t work Trash piled up in hallway
Business response:
Brice, thank you for the feedback of your stay. We are very disappointed to see that you encountered cleanliness issues while you were here. Our promise to our guests includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Horrible stay . Random person keep knocking all night . Somehow this random person was given a key to the room by one of the office staff , the person isn't even on the reservation. Andooened my door and tried to walk into my room . Somehow my reservation was cancelled in the middle of the night
Business response:
Thank you for your review. We are sorry for the frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Need to be exterminated immediately!!!!! First night we stayed, I had seen two roaches crawling on the wall then when I reported it ,I was informed they just had the place spray on Monday ,then they did not want to accommodate me with nothing & didn’t even clean my room after that so I checked out & went to the Sheraton ,which was way more pleasant
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
DO NOT STAY HERE I booked this room before midnight Sep. 11,2021. Because I was not checked in by midnight they listed me as a no show and wanted me to pay but yet another room. I called hotels.com, two people from this company made several attempts to contact my hotel without success. By this time I had been on hold for nearly 30 mins. I had to pay for another room out of my pocket
Business response:
Crystal, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The room had a bad smell of cigarettes.The bathroom was dirty and so were the towels. Upon arrival my reservation couldn't be found therefore, I had to get a new reservation. Now I have to make sure I wasn't double charged. What a complete hassle. Not to mention the several uninvited guest! excuse me I meant Pest seen in various locations of the room. Which caused me not to sleep all night. I was better off sleeping at the airport.
Business response:
Jessica, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Room was roach INFESTED. They were crawling out of the dishwasher. We left the same day we checked in. 3 weeks later and I am still getting the run around for my refund.
Business response:
Valesta, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. We are also sorry for the concerns you had regarding the refund. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them... read more
This place has over stuffed trash cans at the end of each hallway, it smelled very bad. I was given a room on the 3rd floor and was advised that the elevators weren't working after i was checked. I have health issues that makes it hard to climb stairs. Basically this place is a dump.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identif... read more
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.