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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple... read more
Business response:
Dear Maresha, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit ... read more
Expedia has the worst customer service I need my refund
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Our reservation was cancelled even though I called in advance about our late arrival! We had to scramble to find another hotel past midnight!!!
Business response:
Dear Karin, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and figure out a way to avoid similar inconveniences for future guests. Please be assured we will take appropriate action where neces... read more
Don’t ever stay here they have bugs and they keep your money if you don’t wanna stay there no more because of the bugs. The hallways smell like cigarettes it’s just so dirty n should be shutdown. Worst experience ever.
Business response:
Dear Naomi, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guest, you deserve a comfortable, clean, and relaxing environment, and we apologize for falling short of your expectations. We want to assure you that we have contacted our pest control service to address this promptly, and we have also shared your feedback with our housekeeping department. Thank you for bringing this to our attention. We hope you will give us another chance to p... read more
It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .
Business response:
Dear Sarah, Thank you for being our guest. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping and pest control staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct our team to recheck the rooms before allocating them to the guest in the future. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.