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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You guys need to spray over
Business response:
Dear Fernando, Thank you for taking the time to review our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We take these comments seriously and use them to improve our guest experience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Conditions of hotel are extremely poor. The smell of dirty wet carpet as you walk in. The bathroom in my room had tile completely coming off the floor. Upon arrival I was told my room was no longer available and only a smoking room would be available if I wanted it. I was asked to book elsewhere, and a refund would be issued. After several minutes of back and forth, a non-smoking room was provided. Looking back, I should have left. That was clearly a sign.
Business response:
Dear Christian, Thank you for choosing us and sharing your feedback. We're sorry to hear about your recent experience. While we're not directly responsible for the hotel's conditions, we understand your frustration. We appreciate your patience in resolving the room issue and hope you enjoyed your stay despite the initial inconvenience. Guest feedback is valuable, and we'll share your comments with the appropriate team for improvement. We hope to serve you better in the future.Sincerely,Hotel Management
Door looked like someone tried to kick it in and it had roaches all over the room. I walked in and immediately left and went to another hotel.
Business response:
Dear Maliek, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry that these issues compromised your plans with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave yo... read more
Roaches
Business response:
Dear Willie, We are sorry for not meeting your expectations during your visit and understand your concerns about outside insects. Please know that we take measures to discourage their entrance, and our pest control provider services our hotel regularly. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your patience and regret any frustration you may have experienced.Sincerely,Hotel Management
The room was infested with roaches
Business response:
Dear Tinisha, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you w... read more
Never staying at this place again.
Business response:
Dear Danielle, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
It wasn't clean to me. Noisy daily's they lease the rooms out like apartments. The place was run down.
Business response:
Dear Matthew, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Houston.Sincerely,Hotel Management
The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.
Business response:
Dear Dustin, Thank you for sharing your feedback. We want every guest to know how important they are to us and that outstanding hospitality is our goal; therefore, we apologize that this was not your experience. Your comments have been shared with our team to ensure a better experience as we advance. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.