This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was roach INFESTED. They were crawling out of the dishwasher. We left the same day we checked in. 3 weeks later and I am still getting the run around for my refund.
Business response:
Valesta, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. We are also sorry for the concerns you had regarding the refund. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them... read more
This place has over stuffed trash cans at the end of each hallway, it smelled very bad. I was given a room on the 3rd floor and was advised that the elevators weren't working after i was checked. I have health issues that makes it hard to climb stairs. Basically this place is a dump.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identif... read more
Uh the only problem my husband and i have had is the fact that someone else had a rm with my name on it and they caused problems for my husband and I... We are hoping not to be kicked out right now
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The rooms were filthy, the laundry facilities had homeless sleeping in them. Not sure what was going on upstairs but likely illegal. Had to move to a different hotel on the second night and now still battling with Expedia to refund the charges of over $2500.
Business response:
Thank you for your review. We are sorry for the issues you encountered and apologize for the cleanliness problem you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
I did not feel safe.
Business response:
Gabriella, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
No cable service and we ask for extra pillows and he told us no.
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
NEVER use Expedia!!!
Business response:
Thank you for the feedback. We apologize for the issue you had with the third-party booking site. We recommend that you contact them directly for assistance. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.