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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Ever!! I Don’t know how anyone can stay at Extended Stay. The Carpets were stained and dirty. We kept seeing bugs in the room. The shower was horrible. Even for it being a quick cheaply Hotel. I will never stay there again in my life. And I won’t recommend anyone to ever stay there.
Business response:
Helena, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Expedia booked me at a location that had no rooms available. I was told I wouldn’t be charged but got charged anyway, can’t get in touch with hotel for refund, and Expedia isn’t working in my behalf. Terrible experience!
Business response:
Thank you for taking the time to share your concerns. We are sorry for the predicament you had at check-in and that we could not accommodate you because of the third-party website. Unfortunately, financial inquiries on reservations are made through a third party, so we urge you to reach out to them again and explain your situation to them. If you need any further assistance please feel free to reach us at our front office. We appreciate your patience in this situation. Sincerely, Hotel Management
Horrible place to stay!! Horrible stay! Got to the hotel and i was told the hotel was over booked. My husband and i decided to wait to see if a room became available and ended up sitting there for over an hr before one became available. After getting into the room we had no towels and only enough pillows for 1 person. After going to the desk to ask for the items they said there was no more pillows and gave us 2 big towels. The whole hotel smelled strongly of weed and there was banging and yelling half the night. Overall the ... read more
Business response:
Pamela, thank you for your review. We are sorry for the issue you had at the time of check-in and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Do NOT go there. I had a reservation for 2 rooms 2 beads each and when I got there they only had one room and there was no solution. They do NOT care for reservations. I had to rent and pay a third room because of their irresponsibility. Rooms smelled very bad, as if all of them were smoking rooms. In one of the rooms there were no towels, soap, etc. Absolutely disappointed.
Business response:
Thank you for the candid review. We apologize for the issues you had with the reservation and for the cleanliness issues you encountered. we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
I booked a nonsmoking Room but What I was giving wasn't the case. Not only it was smelling smoke, but also, there were chunks of cigarettes all over the carpet together with other trash under the bed. It was as if the Room wasn't cleaned. Wasn't 11 place and I left right away
Business response:
Thank you for being our guest. We sincerely apologize for the issues you experienced in your suite that made your stay uncomfortable. We will share your comments for cleanliness with our housekeeping team to be more diligent moving forward. We will also utilize your comments to enforce our no-smoking policy effectively. We hope you will allow us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
I was so disappointed with the hotel. I booked through Expedia and paid the full amount to avoid any problems. When I got there they said I needed to pay because it was showing a balance. I showed them my confirmation number and showed that I paid my reservation in advance. They had me calling Expedia and giving me such a hard time!!!!! I don’t recommend this place
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
During these times we need to be more understanding about hotels spreading their staff thin. We were already overlooking tge fact that no one in the staff was wearing any face coverings, or that there was accumulated trash at the end of the hallways. But waking up in the middle of the first night to find out a roach infestatiom came out of hiding and into your towels, your luggage and your bed was absolutely over the line. We cornered ourselves and tried our best to shake any roach from each piece of clothing as we packed ou... read more
Business response:
Thank you for sharing your detailed feedback. We sincerely apologize our associates were not wearing masks and the cleanliness issue you encountered in your suite. We take comments like yours very seriously and assure you that corrective measures will be taken by our leadership team. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The property was dirty. Staff untrained. Seemed like a state assisted nursing facility. People camped out in lobby all day and evening.
Business response:
Thank you for the specific feedback about your recent stay. We apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you encountered and ensure we are more consistent in our service delivery. We hope to have a chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.