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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This has been a horrible experience
Business response:
Jenny, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Instructions say check in after 3pm and check out at 11am. We got there around 8-9pm first thing we saw was about 3 cops cars blocking the entrance and some lady on the floor talking crazy gibberish. We walk past them to check in, we had pre paid for a room with 2 beds but when we got to the front the receptionist looked confused and after 15 minutes came back to tell us that our room was not available. It is not her fault we tried not to get upset but where confused because the room had already been paid for so why did they... read more
Business response:
Blanca, thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding your booked room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.... read more
Joseph was nice friendly and helpful upon checkin
Business response:
Eurmilla, thank you for taking the time to review your stay. We are happy to know your overall stay was enjoyable that you were impressed with the service provided by Joseph. We will be sure to share your comments with him. please visit us again and let us earn your highest rating. Sincerely, Hotel Management
There were dead bugs stuck to ceiling Microwave didn’t work Trash piled up in hallway
Business response:
Brice, thank you for the feedback of your stay. We are very disappointed to see that you encountered cleanliness issues while you were here. Our promise to our guests includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Horrible stay . Random person keep knocking all night . Somehow this random person was given a key to the room by one of the office staff , the person isn't even on the reservation. Andooened my door and tried to walk into my room . Somehow my reservation was cancelled in the middle of the night
Business response:
Thank you for your review. We are sorry for the frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Need to be exterminated immediately!!!!! First night we stayed, I had seen two roaches crawling on the wall then when I reported it ,I was informed they just had the place spray on Monday ,then they did not want to accommodate me with nothing & didn’t even clean my room after that so I checked out & went to the Sheraton ,which was way more pleasant
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
DO NOT STAY HERE I booked this room before midnight Sep. 11,2021. Because I was not checked in by midnight they listed me as a no show and wanted me to pay but yet another room. I called hotels.com, two people from this company made several attempts to contact my hotel without success. By this time I had been on hold for nearly 30 mins. I had to pay for another room out of my pocket
Business response:
Crystal, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The room had a bad smell of cigarettes.The bathroom was dirty and so were the towels. Upon arrival my reservation couldn't be found therefore, I had to get a new reservation. Now I have to make sure I wasn't double charged. What a complete hassle. Not to mention the several uninvited guest! excuse me I meant Pest seen in various locations of the room. Which caused me not to sleep all night. I was better off sleeping at the airport.
Business response:
Jessica, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.