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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uh the only problem my husband and i have had is the fact that someone else had a rm with my name on it and they caused problems for my husband and I... We are hoping not to be kicked out right now
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The rooms were filthy, the laundry facilities had homeless sleeping in them. Not sure what was going on upstairs but likely illegal. Had to move to a different hotel on the second night and now still battling with Expedia to refund the charges of over $2500.
Business response:
Thank you for your review. We are sorry for the issues you encountered and apologize for the cleanliness problem you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
I did not feel safe.
Business response:
Gabriella, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
No cable service and we ask for extra pillows and he told us no.
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
NEVER use Expedia!!!
Business response:
Thank you for the feedback. We apologize for the issue you had with the third-party booking site. We recommend that you contact them directly for assistance. Sincerely, Hotel Management
I didn't actually get to stay here because they cancelled my reservation and gave away our room without letting me or expedia know! Our flight got in late and we found ourselves without any place to stay at 1:30am in a strange city. The security guard was nice. Probably the only good thing I can say about this place.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.