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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was so disappointed with the hotel. I booked through Expedia and paid the full amount to avoid any problems. When I got there they said I needed to pay because it was showing a balance. I showed them my confirmation number and showed that I paid my reservation in advance. They had me calling Expedia and giving me such a hard time!!!!! I don’t recommend this place
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
During these times we need to be more understanding about hotels spreading their staff thin. We were already overlooking tge fact that no one in the staff was wearing any face coverings, or that there was accumulated trash at the end of the hallways. But waking up in the middle of the first night to find out a roach infestatiom came out of hiding and into your towels, your luggage and your bed was absolutely over the line. We cornered ourselves and tried our best to shake any roach from each piece of clothing as we packed ou... read more
Business response:
Thank you for sharing your detailed feedback. We sincerely apologize our associates were not wearing masks and the cleanliness issue you encountered in your suite. We take comments like yours very seriously and assure you that corrective measures will be taken by our leadership team. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The property was dirty. Staff untrained. Seemed like a state assisted nursing facility. People camped out in lobby all day and evening.
Business response:
Thank you for the specific feedback about your recent stay. We apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you encountered and ensure we are more consistent in our service delivery. We hope to have a chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
A pesar de haber pagado anticipadamente la reservación, el hotel no respetó mi habitación. Después de una alharacas de varios minutos nos dieron un cuarto sucio con cucarachas y con un pésimo servicio. En la administración había varias personas peleando lo mismo lo que indica que sobre venden los espacios. No es de fiar. El hotel es sucio, las alfombras viejas y hay cucarachas
Business response:
Thank you for sharing your review with us. We are sorry for the predicament you had with the reservation you had at check-in. We apologize for the cleanliness issues you had in the suite offered to you. We assure you corrective actions are underway by our housekeeping and pest control teams. We hope you will consider staying with us again so we can improve your impression of us. Sincerely, Hotel Management
My room was not available it was given to someone else so I had to go to another hotel. I didn’t stay here
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Staff was the most disappointing thing about this hotel not one person on staff greeted me or my fiancé our entire stay and we regrettably stayed for 3 nights, the area isn’t very desirable. The hotel is very homey, very noisy especially in the morning the walls are very thin. You can literally hear everything in the room the hotel also has a very bad smell. Our room itself was prefect besides not having a microwave in our room it was good everything else about this hotel is completely terrible don’t waste your money.
Business response:
Thank you for your review. We apologize our staff was not as welcoming as they should have been. Your feedback has been discussed with our front desk team to ensure this is not repeated. We also regret the noise issues you encountered and for not meeting some of your expectations with regard to your suite. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Christopher, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any problems you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.