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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Had to ask 3 times for cookware. Received a large pot, 2 knifes, a steak knife and a spoon. And a dirty toaster.
Business response:
Thank you for being our guest. We are sorry for the unclean toaster you received and for service issues you experienced while you were here. Your concerns will be shared with our team in an effort to improve our service delivery. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Stayed Thare for 10days and 5days in the fridge broke, they never fixed it and all the food went bad. Did not offer to move us until the day before check out. Room service to clean the room was supposed to come once- it never came. Had to pay to wash our own towels and sheats because they never had any clean.
Business response:
Thank you for your review. We are sorry for the disappointment you had with our housekeeping service. We also apologize for the inconvenience you had with the refrigerator and that it was not resolved to your satisfaction. We will share your feedback with the appropriate teams for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
PLEASE do not stay here under any circumstances The non smoking room smelled of heavy cigarette smoke. The phone didn't work ,there was no remote, there was blood on the sheets and no mattress pad on the bed, the towels had pubic hair on them. It was the most absurdly disgusting hotel I have ever been to. There was no one to complain to- the manager never reported for duty.
Business response:
Candace, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
This property was noisy at night from upstairs. Room was never cleaned. Towels not replaced, bed never made
Business response:
Thank you for your review. Please accept our sincere apologies for the cleanliness issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complimentary. Also, we are sorry for the noise issue you ... read more
No servia el refri no había cubiertos no servia el internet
Business response:
Thank you for your review. We apologize for the issues you had with the refrigerator and internet connectivity. Your feedback will be shared with our engineering team so that they can take the necessary steps to make our guest experience a better one. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
They called and canceled the day of. Literally right after I landed in Houston. The clerk advised that he had been overbook last few days. Common sense should have made him think to plan ahead and advise customers accordingly especially since I had multiple rooms booked.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. Sincerely, Hotel Management
Room sucks and is very disgusting.... very unhappy with it all
Business response:
Thank you for your review. We do apologize for the problems with your room. We have shared your comments with the appropriate staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,174 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.