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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the worst motel I ever stay in. Let me start by saying the Front Desk Guy David was very rude. I stayed 2 nights never received any clean towels there where roaches crawling in the room. There where Guest fighting in the lobby screaming at 2am saying racial words police where call. Overall really bad experience when bought to the manager attention about my complaints he inform me this is not the Marriott this is Extended Stay WOW!!! Dont Stay Here Save your Money
Business response:
Thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
Don't Spend Your Money Here We had several issues with our stay. First, it took 20 minutes for a front desk clerk to arrive to check us in. Then we got to our "nonsmoking" room that had at least 4 cigarette burns on the chair. The office chair in the room was so dirty we had to clean it before we could sit in it. We found dirty socks under the bed. There was red stains all over the carpet possibly makeup??? The web site said coffee makers in the rooms and there wasn't one. We asked for towels on the second day and were told ... read more
Business response:
Stacy, thank you for the review. We sincerely apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We also regret the inconvenience you had due to other guests on the property. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There is literally an infestation of BED BUGS, FLEAS AND DUST MITES in this hotel. I booked a stay to come and visit my husband, who is in TIRR Memorial Hermann. I DIDN'T EVEN GET TO SEE HIM BECAUSE I WAS AFRAID TO TAKE THEM WITH ME. I went to use the pull out in my room on the first booking and got bitten up. Wasn’t sure at first what it was. Came down asked to be moved to another room or compensated. I was moved to another room. By before day that morning I was not able to sleep due to the biting. I woke up and started inv... read more
Business response:
Thank you for taking the time to review your stay with us. We apologize for the concerns you outlined regarding your assigned suites. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us a second chance so we can restore your confidence in us. Sincerely, Hotel Management
Trash property
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms need a major upgrade.
Business response:
Thank you for your review. We are sorry our room was not to your expectations and regret any inconvenience caused. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don’t like it
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not recommended for families Hotels is not as described on site, pictures I am sure are all from when the hotel opened, elevator was not working, no ice machine, no do not disturb sign available, the environment was not really for families.... customer service was not as expected. The only good thing was housekeeping always with a smile. location is good for 1-2 days stay. Paid for 17 night, left the second day understanding I lost $1,000 because they did not reimbursed me the difference but our security and comfort was more... read more
Business response:
We apologize for the disappointing experience and the issue outlined. We will address your concerns with our team to ensure this is not repeated and to make sure a better guest experience going forward. We regret the inconvenience caused and appreciate your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.