This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
will NEVER stay with extended stay america There is nothing about this place worth mentioning. I will never stay with this company and hope other read this message and not ruin there trip.
Terrible...Terrible... Worst experience ever Terrible smell in the room. The room was not clean at all and the bed and sheets had a terrible smell. I was not even able to use the bathroom due to the terrible conditions that bathroom was. I stayed in room 109. I will never ever stay in an extended stay again.
bad! nn smoking room had a cig burn pillow and blankets dirty bath
no again never cleaned while i was staying there for three days
Took 3 tries to get a room that was clean We were assigned 3 different rooms before we got one that had been cleaned. The beds weren't made, there were towels on the floor, food containers, a total mess. The staff couldn't care less, they didn't apologize or try and make it better in any way. In fact when he gave me the key to the 3rd room, he said that he hoped that room was clean because it was the last one of that type. Thankfully it was, or I guess we wouldn't have had a place to stay.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not provided a clean room upon check in. I discussed your comments with the team, and we are taking the corrective action to ensure each guest is provided a clean room upon check in. I will also be working with my front desk staff to ensure that we are providing guests with more helpful and attentive service. I am grateful for the feedback you pro... read more
Mold & Mildew Around Entire Bathtub!!! The bathtub had not been cleaned in several weeks and/or months because there was mold and mildew around the entire bathtub. In addition, there was an accumulation of dirt in the corners in the bathroom as well as ant. I arrived at the hotel late in the day and did not have time to cancel my reservation and change hotels so I decided to stay and just endure the conditions. I would not recommended this hotel to anyone and I don't think it should be listed on Expedia!!!!
Horrible hotel Horrible hotel. Old and nasty smelly rooms. Dirty restroom and carpet. Please DO NOT STAY HERE.
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.