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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you like mold, this is the place for you. The hair dryer was ripped off the bathroom wall: the staff said there is a hair dryer on the bathroom wall. Three days later they came by with a hair dryer. There was something growing around the tub that I didn't want to touch. I asked if there was a room with a better shower and they gave me a room key so that I could inspect another room. There was just as much gunk on the tub surround, so I stayed on the first floor since the out-of-order elevator would have made the slog to t... read more
Old and worn. Very worn. Missing light bulbs. No TV remote. No desk chair. Dented frig.
Sad stay Had problems in 1 room then was moved to another with more problems. No cold water in shower, sheets in bed did not look clean, bed uncomfortable, pillows uncomfortable and television programs were in analogy
Hidden easy to get lost or pass-up It was ok but too expensive for the room.
Dirty and damaged Do not stay in this hotel unless there are no others available. There were far too many individuals hanging around the car park drinking. The room doors have all been damaged at some point. The room was not clean. I did not stay and walked out within 10 minutes of checking in
You get what you pay for.... Does not even deserve 2.5 star rating. Filthy bathroom.
Business response:
Joe - We received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to hear that your bathroom was not cleaned properly. To make sure this doesn't happen again, we will begin checking all rooms to make sure they meet our standards prior to our guest's arrival. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
For moldy shower stop here! From the moldy shower and dirty curtain to the unfinished kitchenette. AWFUL. Thank you to hotels.com Gold service team for saving our employee and getting us somewhere easily and quickly
This hotel not good for business I stay last 4 days at this location and we have no internet and staff is very unprofessional and This hotel have night business with prostituation ...that s reality if this Hotel ..and I did notify the Manager about this but did t see Any action on it ..
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the Wi-Fi was not working during your stay and that you received poor service from my staff. In response to your feedback, I have met with my staff to review customer service standards to ensure that your experience is not repeated. As well, I have called our internet service provider to resolve the issue with our Wi-Fi. I also regret to read that you did not feel safe at our hotel. I will be sharing your feedback ... read more
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.