Extended Stay America - Houston - Katy Freeway - Energy Corridor

Jose 

on Expedia

9 years ago

very bad experience, ok for a night, but not a good experience 

Myra 

on Expedia

9 years ago

I didn't like the fact that they didn't have house keeping and no real breakfast 

DENNIFER 

on Expedia

9 years ago

Too many plumbing issues. Feces left in toilets. Disgusting. 

Andrea 

on Expedia

9 years ago

I was not happy with my stay at all. The room smelled awful. The sheets were dirty and to top it off, housekeeping or someone attempted to enter our room at around 4 pm without knocking. Luckily I had put on the other top lock that only let them slightly open the door. All they could say was oooo. 

Tangela 

on Expedia

9 years ago

Just horribe..... Roaches in the room, housekeeping walks in our room at 6a without knocking..... 

Richard 

on Expedia

9 years ago

Disappointed Check in went fine. Room smelled bad though. Everything else worked though so I decided to cope with the smell. opened a window. 2nd night picked up some lysol and an air freshener to douse the room down. 3rd night - room odor was still strong - it overpowered a super odor killer air freshener. The room above me ran what sounded like the shower all night from 10pm till next morning. I had to listen to loud water draining down a pipe and got no sleep after 3am. Went to the front desk since there is no phone in th... read more

tori 

on Expedia

9 years ago

Sold our hotel room that we paid for We booked a hotel room and arrived about an hour later. The hotels front entrance did not work and had a note attached to the door saying to call inside. We called inside and was answered by a rude house keeper who appeared to be the only one at the hotel. She told us that the front desk was closed and there was no one there to check in any guest. I don't understand how a hotels front desk closes. 

Surajit 

on Expedia

9 years ago

Not Convenient We booked the hotel and confirmed the same with Hotel, but when we reached and was provided the room, we found the housekeeping was not done after the previous person left the room. Then after waiting for 10-15 mins we were provided another room. But very surprisingly the housekeeping was not done for that room as well. Finally after 30 minutes we got the room. Secondly just beside our room there were two dustbin which made the whole corridor very smelly. Though they had complementary breakfast, but there wa... read more

Lisa 

on Expedia

9 years ago

There was nothing nice about my stay there. The receptionist was great. The room had a horrible smell. I called to want to change room but no one was available. The bathroom had mold. The bed was not comfortable.