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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had no lobby, they brought two plastic chairs for us to sit in to wait for our room to get ready, the elevator was out of service,, the furniture look like garage sale. it was mixed and match. it appeared they were working on the ceiling in the so-called lobby and the fire detector had been removed. The rating they had online was a 7.2, which should be no more than a three if you're comparing it to other hotels.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your visit. At the time of your stay, certain areas of the property were undergoing maintenance and improvements, which unfortunately affected the lobby area and elevator availability. We regret that this created a negative impression and did not meet your expectations. Please be assured that our team is working to complete these upgrades and improve the overall guest experience. Your comments are valuable and help us continue to improve our serv... read more
Elevator did not “work”; only staff could use it. Had to climb 3 flights of stairs with a toddler and luggage.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the elevator and understand how difficult it must have been to climb multiple flights of stairs with a toddler and luggage. Guest comfort and accessibility are very important to us, and we regret that this situation caused you inconvenience. Your comments have been noted and shared with our team for review. We appreciate your understanding and look forward to welcoming you back again. Sincerely, Hotel Management
Not clean , very unsafe
Business response:
Dear Guest, We are very sorry to hear that your experience did not meet your expectations and that you felt the property was not clean and unsafe. Providing a clean, comfortable, and secure environment for our guests is extremely important to us, and we regret that this was not your impression during your stay. Your concerns will be shared with our housekeeping and management teams so that they can be reviewed. We truly appreciate you bringing this matter to our attention so we can continue improving our services look forwar... read more
Elevator broken, hotel stinks, room stinks didn’t even stay the whole night
Business response:
Dear Guest, We are very sorry to hear that your stay did not meet your expectations and that you encountered issues with the elevator and unpleasant smell in the hotel and room. This is certainly not the standard of comfort and maintenance we aim to provide for our guests. Please accept our sincere apologies for the inconvenience this situation caused and that it affected your stay. Your comments are being taken seriously and will be reviewed with our team. We appreciate you bringing these concerns to our attention and hope ... read more
The property room was run down, no dishes in the room, frequently smelled like marijuana, elevator was broken and we were on the 3rd floor, low water pressure, and so on.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. We regret the concerns you experienced regarding the room condition, elevator outage, and water pressure. This is not the standard of comfort and maintenance we aim to provide our guests. Please know that your comments have been shared with our management and maintenance teams. We truly value your input, as it helps us improve our property and services. We hope to have the opportunity to provide you with a better experience in the future. Sincerely,... read more
The hotel was gross, smelled horribly like smoke, incredibly outdated, verging on dirty, everything broken. Do not stay there.
Business response:
Dear Guest, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence and hope y... read more
Elevators did not work, and our lamp looked like it was about to fall off the wall
Business response:
Dear Guest, We sincerely regret the inconvenience caused by the elevator disruption and understand how frustrating that must have been, particularly when moving throughout the building. We also appreciate you bringing the concern about the wall fixture to our attention, as guest safety and comfort are priorities we take very seriously. While occasional mechanical issues can arise unexpectedly, they should never detract from your stay. Please accept our genuine apologies. Your feedback has been shared with our maintenance tea... read more
This is a sad, worn down hotel that is not worth the prices you are charging. Upon arriving, I was told the only elevator in the building was out of order. Because an available second-floor room was located near a noisy staircase, I took a third floor room that was offered. This room was a shambles: every surface seemed to be grimy and the bathtub didn't drain properly. The advertised "breakfast" consisted of snack bars and instant oatmeal. I have stayed at Extended Stays before (and enjoyed having a nice, clean room at a re... read more
Business response:
Dear Guest, We sincerely apologize that your recent stay did not meet your expectations or the standards we strive to uphold. We regret the inconvenience caused by the elevator being out of order, as well as the concerns regarding room cleanliness, maintenance, and breakfast offerings. Please know that your comments have been shared with our management and housekeeping teams. Your experience is not reflective of the quality we aim to provide. We value your loyalty and hope to restore your confidence during a future visit. Si... read more
The room really needs refurbishing (carpet, bathtub, noisy fridge, etc.).
Business response:
Dear Guest, We’re sorry to hear that aspects of the room’s condition affected your comfort during the stay. Your comments regarding the need for refurbishment have been shared with our team for evaluation as we assess ongoing improvements to the guestroom experience. Providing a comfortable and welcoming environment remains our priority, and we’re committed to enhancing the overall guest experience. We truly appreciate your feedback and hope to have the opportunity to provide you with a significantly improved experience. Sin... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.