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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad. No daily room service. Weird smell throughout the hotel. No utensils in the room unless you ask for them. This is a very bad extended stay. But the staff is helpful.
This hotel is a not advertised correctly as far as ‘free breakfast’ goes which was one of the reasons we decided to stay here. The only options provided were muffins or cereal bars and coffee. The staff was not friendly at all and told me that my reservation was incorrect and I had only booked one room. After finally sorting it out we get to bring our things inside and we were told they didn’t have a luggage cart available so we bring out bags to the 3rd floor and noticed one at the end of the hallway out entire stay. The be... read more
You get what you pay for. I’ve been at this location many times and overall it’s a good hotel. There was a big roach in the bathroom which I know can happen regardless of how clean it is but, I found a used deodorant on the nightstand and a stain (as if someone spilled their drink) on the side of the bed like if it wasn’t cleaned at all.
Worst one I have!!! Dirty room Carpet not clean Table broken Stink room Worst one. Wants refund!!!!! They did not help us at allll!!!!!
Walls are thin, bathroom was dirty, the shower had firt and hair in it. Front desk stated that the rooms are only cleaned every 14 days so if i want my room clean, its 10.00 extra. Breakfast was horrible including the coffee, when they had it. In order to get fresh towels, you had to take the dirty ones to the front desk to switch out but no wash clothes. Vent in bathroom didnt blow air so it was extremely hot. NEVER AGAIN!
Terrible
The room was hot. The bed was so squeaky and the fitted sheet was too small. Just the bed being so noisy with every move was bad, couldn’t sleep. The elevator was so noisy and rattling, almost woke up the dead. There was mold on the bathroom walls.
Seemed outdated worn and spooky walking thru hallway
Business response:
Dear Diana, We apologize that the atmosphere felt unwelcoming during your stay. The condition and appearance of our property should reflect comfort and care, and we regret that this was not your impression. Your comments have been shared with our team as we work on creating a more inviting experience for all our guests. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.