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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of mary jane was overwhelming.
Business response:
Dear Guest, We apologize for the concerns you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your stay. We appreciate you bringing this to our attention. Thank you for choosing us, and we look forward to another opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management
The room was comfortable
広々としていて使いやすい客室でした。
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We’re pleased to know that your stay met your expectations and that you had a pleasant visit. It’s always rewarding to hear when guests feel relaxed and well accommodated during their time with us. We look forward to hosting you again soon! Sincerely, Hotel Management
Was not well maintained. Repair materials in the hallway were left on the floor for 24 hours. Just not the usual extended stay quality
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not reflect the quality you’ve come to expect. The presence of repair materials and the overall maintenance concerns you mentioned are not reflective of our usual standards. Your comments have been shared with our team to ensure better oversight and prompt follow-up on housekeeping. We value your feedback and hope your next visit will reflect meaningful improvement. Sincerely, Hotel Management
Front desk staff was the best part. Room was decent. First room had an odor that lingered and triggered my asthma. Notified front desk and was placed in another room immediately. Laundry room was clean. Rooms were okay at best. Carpet was not the cleanest but was quiet.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re pleased to know our front desk team made a positive impression and that their prompt assistance helped ensure your comfort. However, we’re sorry to learn about the concerns regarding the room’s condition and cleanliness. Your feedback is valuable for improvement and has been shared with our housekeeping and maintenance teams for review. We hope you’ll consider giving us another opportunity to offer a much better stay in the future. Sincerely, Hotel Management
Didn't eat breakfast
The room had a smell in it, bathroom trash was not taken out before arrival, bathtub was not the most eye appealing and breakfast didn't have any fresh fruit.
Business response:
Dear Guest, We are sorry to hear about the issues you encountered during your stay and sincerely apologize for the discomfort and inconvenience caused. It is disappointing to learn that the room and amenities did not meet your expectations, and we regret any frustration this may have caused. Your feedback has been shared with our team to help guide improvements in cleanliness, upkeep, and guest offerings. We appreciate you taking the time to share your experience and hope you will consider staying with us again so we can pro... read more
Great property quiet, comfortable bed and clean rooms was there for 12 days.
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America and for leaving us such a great review. We’re thrilled to hear that you enjoyed a quiet, comfortable stay and that the cleanliness and comfort of your room contributed to a positive experience during your extended visit. It’s always rewarding to hear when a guest’s stay goes so smoothly, and your kind words will be shared with the team. We look forward to welcoming you back for another relaxing and enjoyable visit in the future. Sincerely, Hotel Management
Great place to stay in a pinch. They let me do early check in for a fee which was priceless as I was at the airport all night. Super nice staff and was super clean. Some of the furniture is a little outdated, but everything was super clean. TV worked along with the shower and lights. Bed was great and the pillows were comfy. AC worked great too. Was close to a lot of things in Houston as well such as NRG Stadium. Great food around too.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,843 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.