This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: Located in a safe area. Shops within 30 min walking distance. Staff were friendly. Cons: Cockroaches in room. I booked for non-smoking room but it reeked of old smoke.
Business response:
Dear Samuel, Thank you for your feedback. We are glad to know you found our location convenient and our staff friendly. However, we sincerely apologize for the issues you encountered during your stay.The presence of pests and lingering odors is not reflective of the standards we strive to maintain. We are taking immediate steps to address the issue and will work closely with our housekeeping and maintenance teams to ensure our rooms are thoroughly inspected and treated. Your comfort is our priority, and we hope you will give... read more
Good stay Very friendly front desk service! Sabrina was super helpful and provided me with excellent customer service.
Business response:
Dear Guest, Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our excellent service. Your praise for our front desk staff is much appreciated and will surely be passed on to our team, particularly Sabrina. We work hard to make every guest comfortable and feel at home, and we are very grateful for your feedback. We hope you will stay with us again soon! Sincerely,Hotel Management
If you are looking for something affordable and clean this is your place. You will pay for what you get, so if you want something really nice and upscale find a $400 room somewhere as this isn’t for you. Almost all Houston hotels charge parking fees now so it was nice that this one doesn’t.
No other toiletrys in the bathroom like. Shampoo, conditioner, body wash, brush and tooth paste. Just a soap
Business response:
Dear Delmar, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,H... read more
Extended Stay disaster I needed to get to Houston as my sister was having surgery. Lots of sport events going on so initially Hotels.Com didn't show a lot of possibilities. This extended stay was close to where I needed to be. So I booked it. It wasn't a pleasant experience. Rooms were tattered and torn so to speak. I went out of got wipes to clean up and disinfect. Corner room so a good point. Breakfast was a Rice Krispies bar on the one day I checked it out. So I won't stay there again.
Business response:
Dear John, Thank you for taking the time to share your feedback. We are glad to hear that our location suited your needs during what must have been a stressful time. However, we are sorry that your stay didn't meet your expectations. Your input is highly valuable to us, and we will take it into account as we work to improve our guests' experiences. Should your travels bring you back, we hope you'll consider giving us another opportunity to serve you better: safe travels, and best wishes for your sister's recovery.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,591 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.