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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I find sever ants on the air conditioner and the beds. It is so horrible.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the ants in your room. Please be assured that we have discussed your feedback with our housekeeping team for review and action. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Hotel and Rooms are in Poor condition Linens were dirty. Room reeked of smoke. Stove top rusted. Microwave not working. Hotel is in poor condition. Hallways and rooms very dark. Run down property and worn furnishings, poorly maintained.
Business response:
Thank you for being our guest. We apologize for your disappointment with the condition of our property. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also alerted our engineering staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We would like to regain your trust and hope you will give us that opportunity in the future. S... read more
Book elsewhere! Overall as bad a hotel experience as I've ever had. The room did not have a smoke alarm. When I let management know about it, they said the previous occupants may have removed it so they could smoke in the room. Since I booked a non-smoking room, this did not exactly ease my worries. They did not replace the smoke detector, offer us a new room, or otherwise address the issue. We stayed in the room another day and night while management knew our room lacked one. I’ve since gone back and forth via messenger wi... read more
Business response:
Dear Hannah, Dear Hannah, Thank you for being our valued guest and for reaching out to us with your review. We are so sorry for the disappointing stay regarding the small shampoo bottle, and for the issue you observed with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. Please call the front desk on Monday and ask to speak to Abraham, so that we can assist you with these issues. Thank you for letting us know and we look forward to speaking with y... read more
Dirty really 2.5
Business response:
Julian, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Cigarette smoke. The curtain was broken. And there The room smelled of Cigarette smoke. The curtain was broken. And there was trash still in the room
Business response:
Michael, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Paid for our room and tried to check.in a little after midnight after traveling 5 hours for a medical appointment and wouldn't let us check in and wouldn't refund our money. Thanks to hotel.com for refunding our money. Bad business
Business response:
Cynthia, thank you for your review. We are sorry we could not accommodate you this time and the inconvenience it caused. We are investigating this issue and will make sure it does not happen again. Please give us another chance to provide you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.