Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Jeff, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of your room. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Teddie, First, we sincerely apologize for the issues you experienced during your recent stay with us. We sincerely apologize for these issues that impacted your visit. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. While we know that this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management 

Business response:

Dear Jesus, Thank you for choosing our hotel for your recent accommodations. We're glad that our proximity to the Hospital was perfect for your needs. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations on every visit, and we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experie... read more