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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the occasion, the location was good. But the elevator didnt work properly, at first our keys didnt work; they had to reprogram them, and lastly the breakfast was no breakfast at all, bag of chips or a muffin was all they offered.
Business response:
Dear Beatrice, Thank you for staying with us and reviewing your experience. We are glad that our location was convenient for you. However, we are sorry for the inconvenience you experienced due to the elevator's temporary issue and the faulty key card. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Furthermore, we are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will ... read more
There was hair on the pillows, look like they don’t change the sheets
Business response:
Dear Efren, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
It was such a great location the train , bus , and bikes were within walking distance . And the staff were really sweet and the cleanliness was top tier and the lawn was clean. And I love how the train room is in walking distance from my room
The hallways were dirty. The outside doors were not working to unlock so they had sticks stuck in them so they would not close and lock. At 8:00 a.m. they had entry doors locked and desk clerk said it was for their safety. Did not make you feel very safe staying there.
Business response:
Dear Jimmy, Thank you for being our guest. Providing outstanding customer service to our guests is always our top priority and is something we pride ourselves on. Therefore we are sincerely sorry that this was not your experience. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience.Sincerely,Hotel Management
The elevator was broke. Room key didn’t work for the fitness room.
Business response:
Dear Gaynelle, We are glad you loved so many aspects of our hotel. However, please accept our apologies for the difficulties you experienced with the elevator and your room key and for the inconvenience this caused. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
One-nighters Although we were "one-nighters" we were treated courteously. We will keep this location in mind for our next trip to the Medical Center.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.