This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good price
While our room was obviously clean to the eyes, an odor of staleness lingered. The one recliner is in need of repair as its foot rest won’t stay down. There was NO shower curtain nor toilet paper rod to hold the toilet paper in its dispenser The room it’s spacious and very convenient to the medical center. The bed was very comfortable and pristine.
Business response:
Dear Robert, Thank you for choosing our hotel for your visit to the city. While we are glad you are satisfied with many aspects of your stay, we are disappointed that we did not meet all your expectations. We take your concerns seriously and appreciate the feedback to use as a training tool for further improvement of our services. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, considering our location, we hope that you will come back soon and let us show you the hospitality we are ... read more
Definitely won't be staying at this location again Reservations were for a queen suite and we were given a full suite. There were dead roaches behind the bathroom door and the next morning there were alive ones. Had to request towels as it appeared the room had not been stocked with appropriate items after cleaning. The smell from the smokers seeping thru the door and air vents was definitely NOT pleasant.
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards, as we strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Room was clean but didn’t smell clean. I would have preferred a room or hotel that didn’t allow pets.
Business response:
Dear Michael, We thank you for the comments about your recent experience at Extended Stay America. We work hard to provide the best and cleanest environment for all our guests; this involves deep cleaning our rooms after pets, or a long-term guest stays; so that the suites will be allergen-free and fresh smelling for our later guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. You can contact our front desk, and we can assist y... read more
Overall it was quiet, free parking, WiFi, and convenient
For the occasion, the location was good. But the elevator didnt work properly, at first our keys didnt work; they had to reprogram them, and lastly the breakfast was no breakfast at all, bag of chips or a muffin was all they offered.
Business response:
Dear Beatrice, Thank you for staying with us and reviewing your experience. We are glad that our location was convenient for you. However, we are sorry for the inconvenience you experienced due to the elevator's temporary issue and the faulty key card. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Furthermore, we are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,621 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.